David A. Duffer
Phoenix,AZ
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
16
16
years of professional experience
Work History
Senior Community Engagement Consultant
Cigna
06.2023 - Current
- Led relationship-building efforts across Phoenix metro to elevate the Evernorth Care Group (ENCG) brand among key stakeholders
- Served as strategic partner to internal and external clients, driving brand engagement and service alignment
- Built trust with local brokers and organizations to promote client visibility and optimize member access
Presale Support Lead Analyst, National Accounts
Cigna
04.2022 - 06.2023
- Managed enterprise-level RFPs, contributing to revenue growth by aligning client solutions with market needs
- Provided strategic consultation and coordination for large National Account proposals
- Delivered service excellence across internal stakeholders and broker/producer partnerships nationwide
Presale Support Lead Analyst, Regional West Sales Market
Cigna
04.2016 - 04.2022
- Oversaw regional proposal development, ensuring timely, compliant, and competitive bid packages
- Supported relationship managers and client teams by acting as subject matter expert on benefit structures and compliance
- Represented Arizona market on cross-regional client service initiatives and process improvement programs
Implementation Manager, Regional Midwest Market
Cigna
09.2014 - 04.2016
- Delivered consultative onboarding support for complex client accounts, focusing on benefit accuracy and data integrity
- Partnered with internal and external teams to meet client goals related to implementation and service performance
- Interfaced directly with brokers, SAMs, and clients to gather input and resolve implementation concerns
LPI Claims Specialist
Cigna
12.2009 - 09.2014
- Supervised a team of 30 claims processors, acting as Subject Matter Expert on regulatory compliance and claim adjudication
- Streamlined claims operations by developing audit processes, LPI dispute resolution procedures, and implementing PMP process improvements
- Partnered across departments to align on standards and enhance system performance
- Led site safety initiatives as Safety Committee President and Floor Captain
Education
Austin College
Sherman, TXPerformance Based Leadership
Seagoville High School
Skills
- Strategic Relationship Management
- Business Development Strategy
- Self-Directed & Motivated
- Client-Facing Communications
- Project & Operations Management
- Contract & Benefits Administration
- National Accounts Support
- Analytical Problem Solving
- Cross Functional Collaboration
Timeline
Senior Community Engagement Consultant
Cigna
06.2023 - Current
Presale Support Lead Analyst, National Accounts
Cigna
04.2022 - 06.2023
Presale Support Lead Analyst, Regional West Sales Market
Cigna
04.2016 - 04.2022
Implementation Manager, Regional Midwest Market
Cigna
09.2014 - 04.2016
LPI Claims Specialist
Cigna
12.2009 - 09.2014
Austin College
Performance Based Leadership
Seagoville High School