Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Amanda Dunham

Attleboro ,MA

Summary

Dynamic and self-motivated professional with strong leadership qualities, honed at Regal Cinemas. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Adept at multitasking and fostering teamwork, while maintaining a clean and organized environment. Committed to integrity and safety, ensuring a positive experience for all customers.

Overview

15
15
years of professional experience

Work History

Crew

Chipotle Grill
01.2023 - Current
  • Worked prep areas, stocking, organizing, prepared food and deliver excellent customer service
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Cashier

Spencer’s Gifts
10.2022 - 01.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Member

Dunkin' Donuts
05.2020 - 01.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Assistant Manager

The Black Dog
05.2019 - 11.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Teachers Aid

Latham
04.2017 - 04.2018
  • Maintained safety and security by overseeing students in classroom setting environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Maintained safety and security by overseeing students in recess environments.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Completed daily reports on attendance and disciplinary performance.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Self-motivated, with a strong sense of personal responsibility.

Assistant Manager

Regal Cinemas
01.2013 - 03.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Crew Member

Burger King
03.2010 - 12.2012
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

Psychology

Cape Cod Community College
West Barnstable, MA

North Plymouth High School
Plymouth, MA
05.2003

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Self-discipline
  • Interactive communication skills
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Initiative and Self-motivation
  • Verbal and written communication
  • Leadership qualities
  • Valid Driver's license
  • Creativity and innovation

Timeline

Crew

Chipotle Grill
01.2023 - Current

Cashier

Spencer’s Gifts
10.2022 - 01.2023

Crew Member

Dunkin' Donuts
05.2020 - 01.2022

Assistant Manager

The Black Dog
05.2019 - 11.2020

Teachers Aid

Latham
04.2017 - 04.2018

Assistant Manager

Regal Cinemas
01.2013 - 03.2017

Crew Member

Burger King
03.2010 - 12.2012

Psychology

Cape Cod Community College

North Plymouth High School

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Amanda Dunham