Carolyne Taveras
Brooklyn,NY
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations talent and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact. Dedicated to applying training, monitoring and morale-building abilities to enhance engagement and boost performance. Creative with vast experience working with the elderly community. Hardworking and passionate with strong organizational and ready to help the team achieve goals.
Overview
10
10
years of professional experience
Work History
Corporate Receptionist
Compass Group In Conjunction With BlackRock
03.2022 - 09.2023
- Greet visitors and customers professionally providing friendly, knowledgeable assistance.
- Monitored premises, screen visitors, updated logs and issued passes complying with security protocols.
- Registered and check in over 100 visitors daily.
- Answered and quickly redirected large volume of calls on Global switchboard.
- Scheduled and confirmed appointments and meetings for senior management team.
- Reported any building maintenance issues through appropriate systems and escalated through appropriate channels when needed.
- Tracked important information on Resource Scheduler to ensure each meeting ran according to client's request.
- Acted as liaison in between clients, Catering, Facilities, and technology team.
- Ran reports to provide essential information required by Corporate Security.
- Provided building escorts services to VIP visitors meeting with CEO, CFO, Global Executives, and Board members.
- Assisted in training new staff member when necessary.
Bookkeeper
RiseBoro Community Partnership
07.2016 - 02.2022
- Maintained financial records electronically and paper including cash receipts, and general ledger.
- Prepared invoices for submission and worked on monthly reports including cost allocation Spreadsheets and reviewed monthly reports.
- Reconciled and corrected issues with financial records.
- Performed food, household, disposable, office supplies and equipment orders as well as inventory.
- Maintained petty cash and contribution of funds in addition to making all deposits of cash contributions.
- Assisted with vehicle maintenance acting as liaison in-between Mechanics, Drivers, Fleet Manager and Program Director and simultaneously recording and tracking al vehicle information.
- Assisted kitchen staff with meal, serving, packing and storing.
- Trained and supervised new staff members as needed.
Supervisor (Saturdays)
RiseBoro Community Partnership
07.2014 - 10.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised kitchen, Maintenance and administrative staff.
- Collected, recorded and deposited all client contributions with accuracy and punctuality.
- Handled customer complaints and resolved issues, according to policies.
- Successfully checked in managed over 100 per day while simultaneously creating great client interactions.
- Monitored activities and motivated seniors to participate in all activities.
- Achieved results by working with staff to meet established targets.
Billing Specialist
RiseBoro Community Partnership
10.2013 - 06.2016
- Prepared and completed a large number of electronic/paper claims for MCO and MLTC contracts, ensuring claims were accurate with proper documentation, and filed appeals when necessary.
- Worked on The Hold Report ensuring 100% of the claims were submitted errorless, and requested needed authorizations, reprocessed rejected/denied claims, and followed up until all claims were fully paid in accordance with contractual terms.
- Ensured A/R payments were current, and all delinquent accounts were followed up in timely fashion, and monitored all outstanding contracts assigned.
- Trained new employees when needed.
Education
High School Diploma -
Liceo Regino Camilo
Dominican Republic2006
Skills
- Multi-tasking
- Client Focus
- Time Management
- Microsoft Office
- Customer Service
- Organization, Precision and Accuracy
- Complex Problem-Solving
- Bookkeeping
- Purchase Orders
- Data Analysis
- Employee Training
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Corporate Receptionist
Compass Group In Conjunction With BlackRock
03.2022 - 09.2023
Bookkeeper
RiseBoro Community Partnership
07.2016 - 02.2022
Supervisor (Saturdays)
RiseBoro Community Partnership
07.2014 - 10.2016
Billing Specialist
RiseBoro Community Partnership
10.2013 - 06.2016
High School Diploma -
Liceo Regino Camilo
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