Amanda Duran
Goddard,Kansas
Summary
To obtain a career position with a company that will utilize my business background, Administrative Lead, or Customer Service in the areas of business systems management, healthcare, or customer service. SUMMARY: Skilled in the areas of written and verbal communication, accuracy, organization and attention to detail. Efficient knowledge of Windows Operating Systems, Internet use and research. Data entry, Microsoft office programs, SBMS Applications, and SaaS. Enhancement of customer training documentation / job aids with process flows. Experienced in paint business ownership and measurement bids and invoicing of multiple accounts and organizational management. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
17
17
years of professional experience
Work History
Owner
Joe’s Painting of Kansas LLC
01.2023 - Current
- Run and operate contract painting business
- Measuring and bidding painting jobs for residential and commercial businesses
- Creating billings and invoicing for contract carriers.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Business Partner
Joe’s Painting
04.2011 - 01.2023
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Prepared and presented reports on status of projects and initiatives.
- Negotiated contracts with partners to give equitable terms to all parties.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Business Solutions Assistant
JaRay Software
01.2016 - 08.2017
- Helped write and organize training manuals, assisted in booths at conventions, answered phones and provided basic support in SMBS and Saas.
- Supervised and motivated [Number]-person team to maintain job timelines and productivity.
- Standardized employee training, improved worker knowledge and increased customer satisfaction [Number]%.
- Used [Software] to create and analyze [Type] statistical data.
- Developed strategic plans and increased production, productivity and customer service.
Certified Nurse Aide
Ascension Via Christi Health Systems
05.2006 - 04.2011
- Assist clients with medications, vitals, daily routines, and other nursing professionals in hospitals
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Certified Nurse Aide -
Cowley County Community College
2007
General Studies
Butler County Community College
2005
Skills
- Staff Hiring
- Operational Analysis
- Approachable and Outgoing
- Staff Management
- Profit and Loss Analysis
- Sales Oversight
- Program Creation and Implementation
- Employee Motivation and Performance
- Improve Policies
- Sales Leadership
- Business Development
- Marketing
Timeline
Owner
Joe’s Painting of Kansas LLC
01.2023 - Current
Business Solutions Assistant
JaRay Software
01.2016 - 08.2017
Business Partner
Joe’s Painting
04.2011 - 01.2023
Certified Nurse Aide
Ascension Via Christi Health Systems
05.2006 - 04.2011
Certified Nurse Aide -
Cowley County Community College
General Studies
Butler County Community College