Amanda Durham
Plano,TX
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Self-sufficient with experience supporting daily reception tasks. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant
Internal Medicine Associates of West Frisco
Frisco, TX
11.2023 - Current
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
Appointment Scheduling Specialist
Texas Health Physician Group
Plano, TX
10.2022 - 10.2023
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Answered telephones and directed calls to appropriate staff members.
- Provided information regarding services and policies.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Front Desk Receptionist
Doctors Of Internal Medicine
McKinney, TEXAS
08.2021 - 09.2022
- Greeted and checked out patients in a fast-paced internal medicine clinic
- Collected personal, medical and insurance information, while engaging in pleasant conversation with patients.
- Processed incoming and outgoing documents via electronic methods and systems.
- Coordinated physician schedules and maintained patient ow by communicating patient arrivals or delays.
- Used EMR software (eCW) to manage patient records and les; reinforced upheld patient confidentiality as required by HIPAA and clinic
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
- Kept accounts in balance and rain daily reports to verify totals.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Handled frequent work process interruptions with flexibility and poise.
Front Desk Supervisor
SkinDC
Arlington, VIRGINIA
08.2018 - 03.2021
- Built talented team through hiring and training new associates
- Oversaw all front desk operations with an eye for staff productivity and operational efficiency
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Greeted and checked in/out patients at a fast-paced dermatology clinic located in the greater Washington D.C area
- Collected personal, medical, and insurance information, while engaging in pleasant conversation with patients
- Coordinated physician schedules and maintained patient ow by communicating patient arrivals or delays
- Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA and clinic
- Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients
- Kept accounts in balance and ran daily reports to verify totals.
Education
Medical Assistant
College of Healthcare Professions
Dallas, TX11-2023
Bachelor of Arts - HISTORY
Louisiana State University At Shreveport
05.2014
Associate of Arts - LIBERAL ARTS AND GENERAL STUDIES
Bossier Parish Community College
05.2011
High School Diploma -
Captain Shreve High School
05.2009
Skills
- Data Entry and Database Software
- CPR/BLS Certification
- Patient Confidentiality
- Decision-Making Abilities
- Medical Terminology
- Office Administration/Support
- Electronic Health Records Management
- Customer Service
- Correspondence Typing (50 WPM)
Timeline
Certified Medical Assistant
Internal Medicine Associates of West Frisco
11.2023 - Current
Appointment Scheduling Specialist
Texas Health Physician Group
10.2022 - 10.2023
Front Desk Receptionist
Doctors Of Internal Medicine
08.2021 - 09.2022
Front Desk Supervisor
SkinDC
08.2018 - 03.2021
Medical Assistant
College of Healthcare Professions
Bachelor of Arts - HISTORY
Louisiana State University At Shreveport
Associate of Arts - LIBERAL ARTS AND GENERAL STUDIES
Bossier Parish Community College
High School Diploma -
Captain Shreve High School
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