Amanda Durham
Wolfforth,TX
Overview
25
25
years of professional experience
Work History
Office Assistant/Collector
Dr.Bradley Cochran
Denver City, TX
05.2014 - Current
- Verified patient information and insurance coverage.
- Reviewed, analyzed, and processed medical claims for accuracy and completeness.
- Resolved discrepancies with insurance companies regarding claim payments.
- Assessed financial responsibility of patients for services rendered.
- Communicated with insurance providers to obtain authorizations for procedures or services.
- Managed accounts receivable activities including collections, follow-up, and appeals process.
- Investigated denied claims to determine cause of denial and appeal as necessary.
- Processed refunds from insurance carriers or other payers in accordance with company policy.
- Maintained accurate records of all collection activity within the system database.
Patient Care Coordinator
Angels of Care Pediatrics
Lubbock, TX
02.2016 - 11.2018
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Assisted physicians in performing various procedures related to patient care needs.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Processed patient intake information and updated medical records prior to treatment.
Marketing Executive
Open Mri of Lubbock
Lubbock, TX
05.2012 - 08.2016
- Developed and implemented a strategic medical marketing plan to increase brand awareness.
- Researched current trends in medical marketing and made recommendations to management.
- Conducted market analysis surveys, gathered feedback from customers, and identified potential new markets for products.
- Created promotional materials such as brochures, flyers, and posters for product launches.
- Organized trade shows and exhibitions to demonstrate the features of new products.
- Engaged with customers through email campaigns to promote company's services.
- Provided training sessions to staff members on the use of digital marketing tools and techniques.
- Monitored competitors' activities in the medical industry and provided suggestions on how to stay ahead of them.
- Identified key influencers in the medical industry who can be used as advocates for our products or services.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Collaborated with new customers to give details about company offerings.
Medical Receptionist
Dr. Byran Smitherman
Lubbock, TX
06.1999 - 05.2005
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
Education
High School Diploma -
Denver City High School
Denver City, TX05-1998
Skills
- Project Planning
- Presentation Development
- Payroll Processing
- Invoice Processing
- Administrative Support
- Business Administration
Timeline
Patient Care Coordinator
Angels of Care Pediatrics
02.2016 - 11.2018
Office Assistant/Collector
Dr.Bradley Cochran
05.2014 - Current
Marketing Executive
Open Mri of Lubbock
05.2012 - 08.2016
Medical Receptionist
Dr. Byran Smitherman
06.1999 - 05.2005
High School Diploma -
Denver City High School