Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Durham

Cleveland,GA

Summary

Dynamic Office Administrative Assistant with proven expertise at Cleveland Tool and Design, LLC., excelling in invoice processing and financial management. Recognized for enhancing operational efficiency and achieving cost savings through innovative problem-solving. Adept at fostering strong vendor relationships and demonstrating exceptional attention to detail in all administrative tasks.

Overview

26
26
years of professional experience

Work History

Office Administrative Assistant

Cleveland Tool and Design, LLC.
Cleveland , GA
12.2022 - 05.2025
  • Created expense reports, tracked invoices, and processed payments.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Processed incoming invoices for payment in a timely manner.
  • Updated contact lists regularly with current employee information.
  • Provided administrative support to multiple departments within the organization.
  • Organized and maintained filing systems, both paper and electronic.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Achieved cost-savings by developing functional solutions to problems.
  • Processed and maintained account payables daily.
  • Worked on the daily and weekly Accounts Receivable Reports to ensure timely payments were made and entered.
  • Built strong communication with our customers and vendors to maintain a healthy, open line of contact.
  • Invoices were entered daily and emailed to customers.
  • Closed payroll weekly using ADP.
  • Entered vacation and holiday pay for each employee.
  • Ensured that quotes were sent to vendors, and that incoming purchase orders matched accordingly.
  • I confirmed with vendors that we received and acknowledged their purchase order.
  • Made bank deposits and entered them into the bookkeeping system.
  • Ensured that the General Ledger was correct and in balance with the bank statement.
  • Reconciled the General Ledger on a monthly basis.
  • Ensured payments were made within the NET agreement with vendors.

Private Caregiver

Robin Peterson
Demorest, GA
10.2019 - 11.2022
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean, safe and well-organized patient environment.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Supervised daily activities and provided assistance to staff.

Veterinary Receptionist

Mount Yonah Animal Hospital
Cleveland, GA
02.2019 - 08.2019
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Answered owner animal health questions and advised on best care practices.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Enhanced office productivity by handling high volume of callers per day.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.

Administrative Assistant Store Manager

Lowes Home Improvement
Cornelia, GA
08.1999 - 07.2014
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Planned travel arrangements for store manager, and staff
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and phone conferences
  • Created PowerPoint presentations used for business development. Organized files, developed spreadsheets, faxed reports and scanned documents
  • Created weekly and monthly report presentations
  • Properly routed agreements, contracts and invoices through the signature process
  • Received and screened a high volume of internal and external communications, including email and daily mail
  • Managed daily officer operations and maintenance of computer equipment
  • Held New Hire Orientations and assisted with the training of each one
  • Used Kronos Time Keeping System. Managed employees time cards, entered vacations, sick time and closed out payroll for all 110+ employees each week
  • Responsible for ordering all the supplies for store. From pens to paper, to placing orders for non working or maintenance needed for store equipment
  • Held monthly meeting to discuss store performance on financial reports. Also had to send up a report on a weekly financial report to district staff
  • Managed Cash Office. All money in and out was my responsibility. Prepared daily cash deposits, ordered change from bank and had to track daily cash overages and shortages from sales
  • Managed Receiving Department. Weekly reported to district staff on late or pending purchase orders. Daily would spot check billing to ensure it was being done correct and inventory was 100% correct.

Education

High School Diploma -

Shelbyville Central High School
Shelbyville, TN
05.1999

No Degree - Business Management

Mottlow State Community College
Tullahoma, TN

Skills

  • Time Management
  • Store Opening and Closing
  • Inventory Control
  • Hiring and Training
  • Retail Operations
  • Management Training
  • Business Leadership
  • Focus and Follow-Through
  • Records Organization and Management
  • Originality and Creativity
  • Sales Promotion
  • Shift Scheduling
  • Financial Statement Review
  • Sales Tracking
  • Administrative Management
  • Customer Service
  • Verbal and written communication
  • Attention to Detail
  • Kronos Timekeeping
  • Customer Relations
  • Answering Customer Questions
  • Money Handling
  • Team-Building Exercises
  • Shrink Minimization
  • POS Terminal Operations
  • Payroll Administration and Timekeeping
  • Goals and Performance
  • Daily Payroll Activities
  • Desktops, Laptops and Mobile Devices
  • Word Processing
  • Database Maintenance
  • Leadership
  • Supervisory Abilities
  • Quarterly Reviews
  • Vendor communication
  • Billing and invoicing
  • Purchase orders organization
  • Excel spreadsheets
  • Electronic records management
  • Health insurance processing
  • Deadline oriented
  • Account investigation
  • Accounts receivable
  • Invoice processing
  • Data entry
  • AP/AR proficiency
  • Highly organized
  • Accounting support
  • Accounting skills

References

References available upon request.

Timeline

Office Administrative Assistant

Cleveland Tool and Design, LLC.
12.2022 - 05.2025

Private Caregiver

Robin Peterson
10.2019 - 11.2022

Veterinary Receptionist

Mount Yonah Animal Hospital
02.2019 - 08.2019

Administrative Assistant Store Manager

Lowes Home Improvement
08.1999 - 07.2014

High School Diploma -

Shelbyville Central High School

No Degree - Business Management

Mottlow State Community College

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