Amanda Dyer
COLORADO SPRINGS,CO
Summary
Dynamic, award winning Customer Relations Manager with a strong work ethic at Century Communities, adept at enhancing client satisfaction and loyalty through effective CRM management and conflict resolution. Proven track record in optimizing office operations and vendor relationships, leveraging project management skills to drive productivity and streamline processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Century Communities
11.2021 - Current
- Directed collaborative teams to address customer concerns and enhance satisfaction rates.
- Maintained CRM systems to track customer engagement and support efforts effectively.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Thunderbolt Builders Inc.
09.2013 - 10.2021
- Oversaw office operations to maintain seamless workflow.
- Coordinated schedules and meetings for senior management, optimizing time and productivity.
- Established office protocols to boost productivity and optimize administrative operations.
- Oversaw budget tracking and expense reporting, maintaining accuracy in financial records.
- Trained and mentored new staff on office protocols, fostering a collaborative environment.
- Maintained inventory of office supplies, ensuring availability while minimizing costs.
- Secured cost-effective contracts while upholding service quality through vendor management.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Completed weekly payroll and subcontractor payout.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
High School Diploma - General
March Mountain High
Moreno Valley11.2000
Skills
- Strong work ethic
- Quality assurance
- CRM software proficiency
- Workload management
- Contract negotiation
- Schedule management
- Project management
- Customer service
- Data entry
- Customer relationship management
- Conflict management
- Vendor relationship management
- Customer complaints escalation
- Proficient in various Construction Management Software systems, Excel, Quickbooks, Outlook
Certification
OSHA Certified
Timeline
Customer Relations Manager
Century Communities
11.2021 - Current
Office Manager
Thunderbolt Builders Inc.
09.2013 - 10.2021
High School Diploma - General
March Mountain High
Similar Profiles
Aaliyah JohnsonAaliyah Johnson
Community Sales Manager at Century CommunitiesCommunity Sales Manager at Century Communities
Nicole FetzerNicole Fetzer
Escrow Manager at Century CommunitiesEscrow Manager at Century Communities
BRAD WOMACKBRAD WOMACK
Area Construction Manager at Century CommunitiesArea Construction Manager at Century Communities
Courtney DukekCourtney Dukek
Registered Nurse at UCHealth University of Colorado HospitalRegistered Nurse at UCHealth University of Colorado Hospital
Lyrick UnverteloLyrick Unvertelo
Contact Center Representative at Climb Credit UnionContact Center Representative at Climb Credit Union