Summary
Overview
Work History
Education
Skills
References
Timeline

Amanda Ealy

Lake Worth

Summary

Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.

Overview

20
20
years of professional experience

Work History

Scan Price Clerk

Publix Super Markets Inc
Wellington
11.2024 - Current
  • Verified prices of items using price scanners and ensured accuracy of pricing labels throughout store.
  • Replenished shelf tags whenever necessary to ensure accurate product identification for customers.
  • Stocked shelves with merchandise and organized displays to promote sales.
  • Received incoming shipments of merchandise and checked for damaged or missing items.
  • Greeted customers and provided excellent customer service.

Customer Service Staff

Publix Supermarkets
12.2015 - 11.2024
  • Handled cash transactions accurately by following established procedures.
  • Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
  • Developed strong relationships with repeat customers by providing excellent customer service on each visit.
  • Processed returns efficiently and effectively according to company policy.
  • Recognized potential security risks or fraudulent activity within the store during shifts.

Assistant Leader

Amscot Financial
03.2013 - 12.2015
  • Providing money services such as: check cashing, money orders, money transfers, and payday advances; accurately filling sensitive and confidential customer information; high volume cash accounting.
  • Performed administrative duties such as filing documents, answering phones.
  • Provided leadership and direction to team members in order to meet organizational goals.
  • Ensured compliance with all laws, regulations, policies, and procedures relevant to store operations.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Customer Service Team Leader

Publix Supermarkets
03.2005 - 03.2013
  • Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
  • Coordinated with other departments to resolve customer issues efficiently.
  • Coordinated training sessions for new customer service personnel.
  • Developed and maintained a knowledge base of frequently asked questions and answers.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.

Education

Some College (No Degree) - Business Administration And Management

Palm Beach State College, Lake Worth, FL

Skills

  • Customer service
  • Multi-tasking
  • Accuracy
  • Attention to detail
  • Highly organized
  • Problem-solving
  • Quick learning
  • MS Office
  • Cash handling
  • Conflict resolution
  • Financial transactions
  • Time management
  • Multitasking and organization
  • 10-key

References

  • Ed Hutton, Store Manager, Publix Supermarkets, 4966 Le Chalet Boulevard, Boynton Beach, FL, 33436, (561) 369-3500, (706) 566-4385
  • Pamela Smith, Customer Service Manager, Publix Supermarkets, 4966 Le Chalet Boulevard, Boynton Beach, FL, 33436, (561) 369-3500, (561) 723-3342
  • Doug Block, Assistant Customer Service Manager, Publix Supermarkets, 8780 W. Boynton Beach Boulevard, Boynton Beach, FL, 33472, (561) 369-4800, (954) 873-3015

Timeline

Scan Price Clerk - Publix Super Markets Inc
11.2024 - Current
Customer Service Staff - Publix Supermarkets
12.2015 - 11.2024
Assistant Leader - Amscot Financial
03.2013 - 12.2015
Customer Service Team Leader - Publix Supermarkets
03.2005 - 03.2013
Palm Beach State College - Some College (No Degree), Business Administration And Management

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