Amanda Earles
Gladstone
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Community Health Advocate
Optum, UnitedHealth Group
01.2023 - 02.2024
- Outbound outreach and education provided for home based medical care program for health plan members to enroll for services.
- Using internal sales methods, scheduling rate was 32% for calls, with over 400 schedules in a calendar year for initial visits.
- Systemized a unified effort between different departments to create a more effective scheduling rate in a low density area. Developed a new strategy in the market to utilize available providers in high acuity areas.
- Administered call lists and assisted in leading team meeting in leadership absence.
- Partnered with other departments for rescheduling appointments, specific outreach to targeted plan members, and other requests for members.
Office Manager
Aspen Dental
01.2019 - 12.2022
- Managed operations for multiple providers, facilitating excellent patient support services, direction and guidance.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Supervised multiple physicians and team promoting a positive work environment through effective communication, active engagement and hands-on assistance.
- Provided effective quality control oversight and eliminated downtime to maximize revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Team Leader
MediRevv Inc.
07.2015 - 10.2018
- Worked efficiently remotely
- Reconciled financial accounts for professional and institution claims, such as Northwestern using EPIC software.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Improved profit margins by streamlining operations and workflow.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed claims for accuracy before submitting for billing.
- Administered standard contract benefits to process pending claims for dental benefits.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology, and other procedures.
- Tracked differences between commercial and Medicaid plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
Veterinary Assistant
Klima Small Animal Clinic
02.2012 - 05.2015
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Collected and documented animal information such as weight, size, physical condition and food intake.
Education
High School Diploma -
Waterloo West High School
Waterloo, IAAssociate of Arts - Liberal Arts And General Studies
Hawkeye Community College
Waterloo, IABachelor of Science - Health Sciences
Kaplan University
Cedar Falls, IASkills
- Coachable
- Self sufficient
- Policies and procedures
- Accounts payable and receivable
- Scheduling and calendar management
- Knowledge of performance tracking
- Customer and provider relations
- Outstanding communication skills
- Staff supervision
- Recruiting and hiring
- Effective negotiation skills
Timeline
Community Health Advocate
Optum, UnitedHealth Group
01.2023 - 02.2024
Office Manager
Aspen Dental
01.2019 - 12.2022
Team Leader
MediRevv Inc.
07.2015 - 10.2018
Veterinary Assistant
Klima Small Animal Clinic
02.2012 - 05.2015
High School Diploma -
Waterloo West High School
Associate of Arts - Liberal Arts And General Studies
Hawkeye Community College
Bachelor of Science - Health Sciences
Kaplan University