Amanda Early
South Bend,IN
Summary
Dynamic professional with a proven track record at Service Experts, excelling in customer service and problem-solving. Adept at optimizing operations and enhancing client satisfaction through effective communication and meticulous attention to detail. Experienced with coordinating sales and service operations, ensuring seamless execution of tasks. Utilizes strong communication and organizational skills to manage client accounts and improve customer satisfaction. Track record of identifying opportunities for process improvements and enhancing team performance.
Overview
13
13
years of professional experience
Work History
Sales and Service Coordinator
Service Experts
09.2021 - Current
- Coordinated scheduling and dispatch of service technicians to optimize operational efficiency.
- Managed customer inquiries, ensuring timely resolution and enhancing overall satisfaction.
- Streamlined communication between departments to improve workflow and service delivery.
- Liaised with internal departments such as finance and operations, ensuring seamless service delivery across all touchpoints.
- Championed best practices within the department, driving consistency in process execution and outcome delivery.
- Coordinated logistics for product deliveries, minimizing delays and maximizing client satisfaction.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Registered Behavior Technician
Achievability Therapy
08.2020 - 08.2021
- Implemented individualized behavior intervention plans to enhance client progress and engagement.
- Conducted data collection and analysis to monitor client behavior and treatment effectiveness.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies for clients.
Registered Behavior Technician
Horizon Behavior Consulting
01.2019 - 07.2020
- Supported clients'' academic success through implementation of evidence-based teaching strategies aligned with their individual learning needs.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Worked as part of collaborative team to address changing needs of children and families.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Deli Supervisor
Martins Super Markets
01.2017 - 01.2019
- Supervised deli operations, ensuring compliance with health and safety standards.
- Trained and mentored staff in food preparation techniques and customer service excellence.
- Managed inventory levels, optimizing product freshness and minimizing waste.
Shift Manager
Arbys Resturant
01.2013 - 01.2017
- Supervised daily operations to ensure efficient workflow and optimal service quality.
- Trained and mentored staff on food safety protocols and customer service standards.
- Implemented inventory management practices to reduce waste and improve cost efficiency.
- Developed scheduling systems to enhance employee productivity and maintain staffing levels.
Education
Penn High School
Mishawaka, INBachelor of Arts - Psychology
Indiana University
IN01-2019
Skills
- Sales strategies
- CRM software
- Microsoft outlook, word, and Excel
- Customer service
- Problem-solving
- Time management
- Verbal and written communication
- Decision-making
- Cash handling
- Adherence to high customer service standards
- Customer relations
- Deadline oriented
- Work prioritization
- Meticulous attention to detail
- Research
- Report preparation
Timeline
Sales and Service Coordinator
Service Experts
09.2021 - Current
Registered Behavior Technician
Achievability Therapy
08.2020 - 08.2021
Registered Behavior Technician
Horizon Behavior Consulting
01.2019 - 07.2020
Deli Supervisor
Martins Super Markets
01.2017 - 01.2019
Shift Manager
Arbys Resturant
01.2013 - 01.2017
Penn High School
Bachelor of Arts - Psychology
Indiana University