Summary
Overview
Work History
Education
Skills
Core Expertise
Professional Development
Work Availability
Accomplishments
Timeline
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Amanda Easterland

Houston,USA

Summary

Diligent Property Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.

Overview

18
18
years of professional experience

Work History

Property Manager III

Texas Health & Human Service Commission
10.2014 - 11.2024
  • Oversaw a portfolio of class A – C properties in multiple locations by managing the operations, monitoring, maintenance, and related systems of the facilities.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Established and maintained standard operating procedures for buildings, ensuring consistent practices and compliant to state, local, and federal regulations.
  • Coordinated and managed vendors and maintenance activities, repairs, and renovations, with minimal disruption to operations.
  • Analyzed, updated, and maintained space utilization charts for all assigned facilities monthly and as internal changes occur.
  • Organized and executed space reconfigurations and expansions to meet occupants and stakeholder needs.
  • Collaborated with the Regional Directors to deliver essential support for business decision-making through valuable insights, data-driven results, and assessment of budgetary impacts.
  • Performed life safety drills, maintained action plans for various types of incidents, in collaboration with local authorities.
  • Served as a key liaison and primary point of contact for tenants, vendors, IT departments, suppliers, contractors, lessors, and public officials.
  • Boosted client satisfaction by consistently offering timely and effective solutions for high-visibility projects and tasks to optimize facility operations, business services, contract management, and procurement.
  • Proficiently developed clear service contract specifications for vendors spanning security, locksmiths, electricians, plumbing, and HVAC to freight/shipping, office equipment, janitorial, maintenance, and carpet cleaning.
  • Streamlined processes and improved operational efficiency by managing critical aspects of facility operations, including RFPs, RFIs, purchase orders, budgets, work orders, and corrective actions.

Lease Consultant

The Liberty Group
03.2013 - 10.2014


  • Collected and maintained careful records of rental payments and payment dates.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.

Leasing Consultant

Three Fountains One
01.2011 - 02.2013
  • Built productive, long-lasting relationships with key stakeholders based on trust and rapport
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Property Manager

Skid Row Housing Trust
03.2007 - 01.2009
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

Education

Bachelor of Science - Business Administration

California State University, Dominguez Hills
Carson, CA

MBA - Business Administration

University of Phoenix
Houston, TX
01.2011

Skills

  • Multi-family property management
  • Vendor coordination
  • Financial budgeting and reporting
  • Leasing and sales
  • Exceptional oral and written communication skills
  • Customer service-focused
  • Team building
  • Property inspections
  • Building operations
  • Skilled multi-tasker

Core Expertise

  • Facility Maintenance
  • Project Management
  • Contract Management
  • Space Utilization and Optimization
  • Cross-Functional Collaboration
  • Regulatory Compliance Management
  • Safety and Security Protocols
  • Continuous Improvement
  • Key Relationship Building
  • Communication and Reporting
  • Negotiation

Professional Development

  • Project Management Training - 2024
  • Federal Emergency Management Agency (FEMA) Certification - 2014
  • Accounting / Payroll Certification - 2014

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Oversaw multiple residential family properties totaling over 336 individual units.
  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Property Manager III

Texas Health & Human Service Commission
10.2014 - 11.2024

Lease Consultant

The Liberty Group
03.2013 - 10.2014

Leasing Consultant

Three Fountains One
01.2011 - 02.2013

Property Manager

Skid Row Housing Trust
03.2007 - 01.2009

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Administration

California State University, Dominguez Hills

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