Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ebanez

Rusk,TX

Summary

Dynamic professional with a positive attitude and strong customer service skills, experienced at Etech Inc. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Dependable team player with a valid driver's license, adept at managing high-pressure situations while maintaining attention to detail and ensuring timely resolutions.

Overview

11
11
years of professional experience

Work History

Delivery Driver

Spark
12.2023 - 01.2025
  • Shopped and Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Paraprofessional

Jacksonville Independent School District
08.2021 - 02.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Click-2-Chat Sales Rep.

Etech Inc
08.2018 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Convergys
10.2015 - 06.2017
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Assisted customers with completing insurance documents to avoid missed information.
  • Fielded customer complaints, escalating complex issues to management for resolution.

Rehab Technician

Senior Rehab Solutions
09.2013 - 06.2015
  • Actively participated in quality improvement initiatives aimed at enhancing the overall patient experience within the rehabilitation setting.
  • Promoted patient independence by teaching adaptive techniques for daily living activities, such as dressing, grooming, and mobility.
  • Demonstrated empathy and compassion towards patients facing physical or emotional challenges during the recovery process.
  • Ensured compliance with all facility policies, procedures, and safety guidelines while working closely with patients during rehab activities.

Education

Rusk High School
Rusk, Tx

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Effective communication
  • Call center experience
  • Computer skills
  • Organizational skills

Timeline

Delivery Driver

Spark
12.2023 - 01.2025

Paraprofessional

Jacksonville Independent School District
08.2021 - 02.2023

Click-2-Chat Sales Rep.

Etech Inc
08.2018 - 01.2021

Customer Service Representative

Convergys
10.2015 - 06.2017

Rehab Technician

Senior Rehab Solutions
09.2013 - 06.2015

Rusk High School

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