Summary
Overview
Work History
Work Preference
Skills
Timeline
AdministrativeAssistant
Amanda Echon

Amanda Echon

Pflugerville,TX

Summary

Self-motivated and adept at systematic analysis and clear communication, I enhanced database integrity and streamlined processes at Resilinc, leveraging skills in SQL and Excel to improve data accuracy and operational efficiency. My proficiency in relational databases paired with several years of leadership experience across various industries and attention to detail drove significant process improvements.

Overview

12
12
years of professional experience

Work History

Data Analyst

Resilinc
Austin, TX
08.2023 - Current
  • Created documentation and analytic reports for stakeholders.
  • Ensure security and confidentiality of sensitive documents.
  • Interpreted data findings to align with project goals.
  • Formulated standardized procedures for replicating data retrieval.
  • Conduct data analysis to determine underlying issues.
  • Created standard and tailored reports to analyze business performance.
  • Participated in internal initiatives to enhance process improvements.
  • Offered mentorship to enhance employee skills.
  • Crafted educational outlines to guide new employee instruction.
  • Facilitated audit processes by supplying required data and documentation.
  • Validated data to ensure accuracy prior to submission.
  • Executed data inserts and updates into database systems with precision.
  • Leveraged Excel functions and pivot tables to create data summaries.

Senior Technical Support Engineer

Khoros
Austin, TX
01.2020 - 05.2025
  • Acted as main liaison for support concerning owned solutions and products.
  • Recorded identified faults and bugs for development team updates.
  • Conducted in-depth root cause analysis for reported issues to identify and implement solutions effectively.
  • Recommended process enhancements to senior staff for better service quality and faster resolution times.
  • Documented processes related to software quality assurance activities such as defect tracking, test plans, cases, scripts creation.
  • Participated in internal meetings with cross-functional teams from various departments including engineering, operations, marketing, in order to discuss project timelines and milestones.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Provided guidance on best practices for writing effective tests cases.
  • Updated software documentation and user guides to align with current features and comply with best-practice standards.
  • Analyzed test results for accuracy, completeness, and conformance to requirements.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Conducted early debugging procedures in new web and desktop applications through review of event logs and code structures to pinpoint sources of software malfunction and recommend solutions.

Customer Success Specialist

PeopleAdmin
Austin, TX
08.2016 - 10.2019
  • Resolved complex database issues promptly to minimize disruptions.
  • Created extensive reports outlining critical information, empowering clients to make strategic decisions.
  • Enhanced database structures to accommodate clients' distinct goals and demands.
  • Developed queries for data analysis.
  • Facilitated audit processes by supplying required data and documentation.
  • Discussed application of results to aid clients.
  • Conducted in-depth research to address issues impacting data integrity in database inflow.
  • Built custom data solutions while ensuring application functionality support.
  • Created various Excel documents to assist with pulling metrics data, and presenting information to stakeholders.
  • Crafted detailed summaries with enhanced Excel techniques.
  • Conducted employee training sessions on MSSQL Server and application software for enhanced data management.

Technical Support Specialist

Blizzard Entertainment
Austin, TX
02.2013 - 06.2016
  • Collaborated with customers to analyze concerns and provide tailored solutions.
  • Translated complex technical data into simplified language for diverse audiences.
  • Performed root cause analysis on identified issues to determine origin of problem.
  • Simulated software production environments to allow for enhanced testing.
  • Reported issues in bug tracking systems like JIRA or Bugzilla.
  • Handled end-user support queries and facilitated step-by-step troubleshooting.
  • Provided solutions to complex system issues spanning various time zones and applications.
  • Worked closely with leadership teams to address specific client queries and complex technical matters.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Evaluated application compatibility with different operating systems or browsers.

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceHealthcare benefitsPersonal development programs401k matchStock Options / Equity / Profit Sharing

Skills

  • Systematic Analysis
  • Attention to detail
  • Relational databases
  • PostgreSQL expertise
  • MS SQL Server expertise
  • MySQL data analysis
  • Proficient in MySQL Workbench
  • Efficient SQL query development
  • Data collection
  • Data validation
  • Data aggregation
  • Issue analysis expertise
  • Analytical problem solving
  • HTML proficiency
  • XML proficiency
  • Excel functions
  • Process improvement
  • Clear and concise communication

Timeline

Data Analyst

Resilinc
08.2023 - Current

Senior Technical Support Engineer

Khoros
01.2020 - 05.2025

Customer Success Specialist

PeopleAdmin
08.2016 - 10.2019

Technical Support Specialist

Blizzard Entertainment
02.2013 - 06.2016

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Amanda Echon