Amanda Edgar

• Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
• Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
• Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
• Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
• Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
• Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.
• Enhanced staff efficiency through comprehensive training programs and performance evaluations.
• Reduced readmission rates through diligent discharge planning and thorough patient education on self-care practices.
• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Communicated with healthcare providers to facilitate continuity of care.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
• Maintained network of community resources to provide most comprehensive support services possible to clients.
• Evaluated clients progress and adjusted service plans to address areas of concern.
• Assessed clients and developed plans to meet needs.

• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
• Regularly evaluated employee performance and provided feedback.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Handled job duties for staff members which were unavailable or out of office.
• Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
• Oversaw overall operation of nursing services and patient care.
• Implemented new policies and educated staff on changes.
• Developed and adjusted work schedules for nursing staff.
• Communicated with patients, asked appropriate questions and employed active listening to determine best care.
• Maintained a safe and healthy environment for patients and staff by enforcing infection control measures and safety policies.

• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Worked with providers to define quality metrics and outcome reporting process.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
• Maintained detailed records in compliance with agency standards and regulations.
• Evaluated clients progress and adjusted service plans to address areas of concern.
• Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
• Educated clients and families on community resources, treatment options and health care services to better manage conditions.
• Responded to emergency situations and provided support to promote client safety and wellbeing.
• Maintained network of community resources to provide most comprehensive support services possible to clients.
• Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Home Health

July 2010 to August 21, 2021

Mercy Home Health (St. Edwards Medical Center)

Full time position

Supervisor Jacinda Hyatt 479-484-5511

Provides day- to-day patient care in the home setting which includes: case management and total care of multiple patients with different levels of acuity, admissions to home
care services, post-hospitalization assessments, recertification's, discharges, patient teaching, dressing changes, IV therapy administration, access site care and general skilled nursing according to policy and procedure, assists with other needs that may be apparent in the home to assure safety and appropriate care i.e. lifeline, meals on wheels, and instruction on public programs availability. Aware of and compliant with CMS Rules and Regulations for Home Care.

Ensures patients meet home health eligibility and medical necessity guidelines as defined by payer source. Initiates, develops, implements, and makes necessary revisions to the plan of care in collaboration with the physician and other health care professional's involved in care. Makes referrals to other disciplines, as indicated by patient's assessed need.

2 years’ experience in an office setting using word and excel. Performed as triage nurse by intaking all referrals and ensuring appropriate clinician and/or therapist(s) assignments for timely patient evaluation by scheduling start of care (SOC) visits. Maintained schedules for all nursing staff daily.

8 years’ experience in chart review. Chart reviews are performed in a timely fashion. Utilizes case management processes in compliance with regulatory and company policies and procedures. Strong ability to search for corresponding orders in relation to activities performed by the nursing staff.

4 years’ experience as infection control nurse with monthly, quarterly, and yearly reports. Responsible for gathering and analyzing infection data, facts, and trends. Provided training to other staff in regard to infection control.

ICU

April 2010 to June 2010

Flagstaff Medical Center

Travel position

Supervisor: Jack Legg, RN 928-814-9613

Travel Company: Integrated Healthcare

Phone: 503-670-7407

Recruiter: Jay Bidro

ICU

October 2009 to April 2010

Sparks Regional Medical Center, Fort Smith AR

Staff position

Staff nurse position in the ICU caring for critically ill patients. Extensive knowledge of critical care except for bypass.

Supervisor: Rita Liles, RN 479-441-5452

Stepdown

March 2009 to August 2009

Good Shepherd Hospital, Longview TX

Travel Position

Supervisor: Lori Tackett, RN 903-315-2144

Travel Company: Nurse One Staffing

Phone: 800-301-4113

Recruiter: Matt

ICU

June 2008 to March 2009

Millinocket Regional Hospital, Millinocket, ME

Acted as relief house supervisor. Also was sole ICU nurse on nights.

Travel Position

Supervisor: Daryl Cooper, RN 207-723-5161

Travel Company: TG Healthcare

Phone: 866-696-8559

Recruiter: Pete Goudie

ICCU Staff RN

November 2006 to May 2008

Regency Hospital, Fayetteville, AR

Responsible for the delivery of patient care through the nursing process of assessment diagnosing, planning, implementation, and evaluation. Responsible for directing and coordinating all nursing care for all patients based on established clinical nursing practice standards. Work closely with physicians and case management to care for patients and family members. Also, works as a Charge Nurse when needed. Assisted director with chart reviews and implemented a medication delivery system to lessen the amount of missed medications.

Helen Holtzen, RN 479-713-7000

Home Health/Hospice

July 2006 to November 2006

Area Agency on Aging, Fort Smith, AR

Provide care for patients in their home by working closely with physicians and other family members. Assist patients with setup of other needs such as physical therapy.

Rita Nowotney, RN (479) 783-4500

• Educated patients and caregivers on disease processes, medications, plans of care and individualized treatment plans.
• Administered effective nursing care to ill, injured, convalescent and disabled patients.

Stepdown

March 2006 to June 2006

Grand Strand Regional Medical Center, Myrtle Beach, SC

Responsible for the delivery of patient care through the nursing process of assessment diagnosing, planning, implementation, and evaluation. Responsible for directing and coordinating all nursing care for all patients based on established clinical nursing practice standards. Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Supports the organization vision and mission.

*Travel Position

Liz McKniff, RN, BSN, CCRN (843)692-1395

Travel Company: SupplementalHealth Care

Phone: 866-474-6677

Recruiter: Debra Green

Cardiac Stepdown

December 2005 to April 2006

St. Mary’s Hospital, Jefferson City, MO

Responsible for the delivery of patient care through the nursing process of assessment diagnosing, planning, implementation, and evaluation. Responsible for directing and coordinating all nursing care for telemetry patients based on established clinical nursing practice standards. Collaborates with other professional disciplines to ensure effective and efficient patient care delivery and the achievement of desired patient outcomes. Serves in the Resource Nurse role when oriented and as directed. Supports the organization vision and mission. Utilizes knowledge of patient’s age and cultural diversity into the provision of patient care. Contributes to the provision ofquality nursing care through performance improvement techniques that demonstrate positive outcomes in patient care.

*Travel Position

Debra Funk, RN (572)761-7042