Amanda Edmiston
Columbia,KY
Summary
Dedicated Customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Customer Service
DMI Corp
Chicago, IL
11.2021 - 07.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
In-Home Health Aide
Amada Home Health
Ft. Collins , Colorado
07.2015 - 10.2021
- Provided mobility assistance such as walking and regular exercising.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Administered prescribed medications under direction of physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Customer Service Representative
IBM Corporation
Boulder, CO
02.2013 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls approximately 80 calls per day with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Promptly responded to inquiries and requests from prospective customer
Customer Service Representative
OfficeMax
Casper, WY
11.2007 - 07.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
Education
High School Diploma -
Yuma
Yuma, CO05.1991
Skills
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- MS Office
- Data Entry
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
- Organization and Time Management
- Interpersonal Communication
Timeline
Customer Service
DMI Corp
11.2021 - 07.2022
In-Home Health Aide
Amada Home Health
07.2015 - 10.2021
Customer Service Representative
IBM Corporation
02.2013 - 07.2015
Customer Service Representative
OfficeMax
11.2007 - 07.2011
High School Diploma -
Yuma
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