Amanda edwards
Miami,FL
Summary
Dynamic professional with extensive experience in customer service and relationship building, notably at Chewy.com. Proven ability to resolve conflicts and enhance customer loyalty through active listening and critical thinking. Skilled in schedule management and fostering positive environments, leading to improved team performance and satisfaction.
Overview
9
9
years of professional experience
Work History
Private Nanny
Private Employment
02.2024 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Restaurant Manager
Pepe's Street Tacos
03.2023 - 02.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Fostered positive work environment, leading to decrease in staff turnover.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Managed staff schedules and maintained adequate coverage for all shifts.
Customer Service Representative
Chewy.com
11.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Leader
AMC Theatres
04.2016 - 11.2020
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
Education
No Degree - Human Resources Training
Miami Dade College
Miami, FLCertificate of Technical Studies - MEDICAL ASSISTING
Ultimate Medical Academy
Clearwater, FL11-2025
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Private Nanny
Private Employment
02.2024 - Current
Restaurant Manager
Pepe's Street Tacos
03.2023 - 02.2024
Customer Service Representative
Chewy.com
11.2020 - 01.2022
Crew Leader
AMC Theatres
04.2016 - 11.2020
No Degree - Human Resources Training
Miami Dade College
Certificate of Technical Studies - MEDICAL ASSISTING
Ultimate Medical Academy
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