Amanda Edwards
Altium Packaging
Burlington,KY
Work Preference
Desired Job Title
Customer Service Representative
Work Type
Full Time
Location Preference
Remote
Minimum Desired Compensation
$20/hr
Important To Me
Work from home option
18
years of professional experience
Versatile professional with extensive experience in warehouse operations, machine operation, and customer service. Skilled in order picking, packing, and training new team members, as well as operating and maintaining production machinery. Proven ability to assist customers, set up payment plans, and ensure quality standards across multiple roles in fast-paced environments.
Work History
Machine Operator
10 Months- Operated production machines to ensure consistent output and adherence to safety protocols.
- Monitored for quality issues, identifying and addressing defects to maintain product standards.
- Checked weights and measurements, ensuring compliance with product specifications and reducing errors.
- Made necessary adjustments to machine settings as needed, optimizing performance and minimizing downtime.
- Cleaned and maintained work area, supporting a safe and organized production environment.
Warehouse Associate
1 Year 7 Months- Picked orders and accurately put away items for future orders, ensuring efficient inventory management and timely fulfillment.
- Packed orders and inducted items, maintaining high accuracy and supporting smooth warehouse operations.
- Trained several new coworkers and assisted with additional tasks as needed, contributing to team productivity and a collaborative work environment.
Customer Service Representative
1 Year 2 Months- Answered phones and assisted Debt Management Companies in settling clients' credit card debt, ensuring clear communication and resolution.
- Set up payment plans tailored to client needs, improving debt recovery rates and customer satisfaction.
- Notated accounts with all correct codes, maintaining accurate records and supporting compliance requirements.
Customer Service Representative
1 Year 10 Months- Answered calls and assisted callers with their claims and accounts, providing clear guidance and resolving issues efficiently.
- Set up payments for clients, ensuring timely processing and accurate account management.
- Walked callers through the application process, enhancing customer experience and reducing application errors.
Machine Operator
1 Year 5 Months- Operated bottle making machines, ensuring consistent production and adherence to quality standards.
- Worked in quality control, packing boxes and stacking pallets and Gaylords to maintain efficient workflow.
- Operated pallet wrapping machine, securing shipments and supporting safe transportation of goods.
Warehouse/Machine Operator
1 Year 4 Months- Performed various roles for multiple employers, including warehouse work and machine operation, adapting quickly to changing assignments and supporting team goals.
Warehouse Associate
2 Years 3 Months- Held multiple positions including picker, stower, shipping, and customer returns, demonstrating versatility and supporting efficient warehouse operations.
Education
High school or equivalent
Skills
Driving
Microsoft Word
Achieving sales targets
Tooling
Teamwork
Onboarding
Quality Assurance
General Labor
Quality Inspection
Picker Packer
Research
Microsoft Access
Machining
Time management
Plastics injection molding
Freight
Visual Basic
Shipping & Receiving
Merchandising
Customer support
Warehousing
Data entry
Materials Handling
Mechanical knowledge
Microsoft Excel
Order Picking
Microsoft Office
Phone call backs
Inventory Management
Process Improvement
Typing
RF Scanner
Customer service
Phone answering
Freight Experience
Quality Control
English
Order Picker
Load & unload
Delivery Driver Experience
Sales
Electric pallet jack
Pallet Jack
Computer operation
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional information
I am very goal oriented, and want to complete all tasks given to me on time. I am up for learning anything new for any job, or any new skill needed for any position. I am able to get a long with just about every one I meet. I am a very friendly person and have great communication skills.
Timeline
Machine Operator
Altium Packaging
08.2025 - 06.2026Read More
Warehouse Associate
Levi Strauss & Co
01.2024 - 08.2025Read More
Customer Service Representative
Zwicker & Associates
09.2022 - 11.2023Read More
Customer Service Representative
F.H. Cann & Associates
11.2020 - 09.2022Read More
Machine Operator
IntraPac
12.2018 - 05.2020Read More
Warehouse/Machine Operator
Belflex Staffing Network
06.2016 - 10.2017Read More
Warehouse Associate
Amazon.com
06.2008 - 09.2010Read More
South Dearborn High School
High school or equivalent
Read More