Amanda Eilert

Patient Access Representative

Community Health Network (Westview Hospital)

2005.06 - Current

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Stayed calm under pressure to and successfully dealt with difficult situations.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Received patient co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Providing excellent customer service by promptly answering patient inquiries.
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Greeted and assisted patients with check-in procedures.
Verified patient insurance eligibility and entered patient information into system.
Answered incoming calls, scheduled appointments and filed medical records.

Summary

Overview

Work History

Patient Access Representative

Education

Medical/Dental Office Administration

Massage Therapy

Skills

Timeline

Patient Access Representative

Medical/Dental Office Administration

Massage Therapy

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