Amanda Elkins
Summary
Experienced Assistant General Manager with expertise in staff management, customer service and financial oversight. Successfully implemented inventory systems, enhancing operational efficiency and reducing waste. Recognized for exceptional customer service and team development, fostering a motivated workforce that improved customer satisfaction and engagement. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Assistant General Manager
Dairy Queen Grill & Chill
02.2022 - 11.2025
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed shift schedules, balancing labor needs with budget constraints for optimal performance.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated promotional events, increasing customer engagement and sales revenue.
- Monitored financial performance, identifying trends to support strategic decision-making.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Crew Member
Five Guys
03.2017 - 09.2019
- Enhanced food presentation by preparing and assembling high-quality orders.
- Streamlined workflow by collaborating effectively with team during busy hours.
- Upheld food safety standards and sanitation procedures consistently throughout shifts.
- Safely operated kitchen equipment, including fryers and grills, ensuring compliance.
- Processed orders and payments efficiently, ensuring customer satisfaction with meals.
- Maintained cleanliness in the dining area, improving customer experience and satisfaction.
Crew Shift Leader
McDonald's
04.2013 - 09.2017
- Enhanced safety and quality compliance through diligent daily operations supervision.
- Trained new crew members on procedures, ensuring exceptional customer service delivery.
- Implemented improvements that boosted team productivity and minimized customer wait times.
- Resolved customer complaints efficiently, enhancing guest satisfaction and loyalty.
- Coordinated task distribution effectively during shifts for optimal team performance.
- Managed staff assignments and breaks to ensure smooth operations during peak hours.
Restaurant Hostess
Dennys Restaurant
03.2012 - 05.2015
- Created welcoming atmosphere by greeting and seating guests efficiently.
- Optimized guest satisfaction by managing the reservation system effectively.
- Enhanced dining experiences through timely meal delivery coordination with kitchen staff.
- Improved team performance by training new hosts on customer service standards.
- Fostered positive customer relationships by professionally addressing inquiries and complaints.
- Maintained calm demeanor while managing multiple tasks in high-pressure situations.
Lead Cashier
Kmart
06.2011 - 04.2014
- Ensured transaction accuracy by supervising daily cash operations effectively.
- Enhanced customer service by training new cashiers on best practices.
- Streamlined checkout processes, significantly reducing customer wait times.
- Maintained cash drawer accuracy by managing thorough reconciliation practices.
- Developed new cashiers through positive mentoring techniques, boosting team performance.
- Assisted customers with inquiries, ensuring all requests were fulfilled promptly.
Education
High School Diploma -
Barstow High School
Barstow, CASkills
- Staff management, Inventory tracking and management, Operations management
- Staff development, Schedule management, Hiring and onboarding, Training and Coaching
- Operations oversight, Business development, Policy development and enforcement, Operations Management
- Financial management, Sales forecasting, Budgeting and cost control, Bank deposits
- Decision-making, Problem resolution, Teamwork and collaboration, Relationship building
- Customer service management, Customer satisfaction measurement, Customer service expertise, phone etiquette, Guest engagement, exceptional communication skills
- Marketing initiatives, Strategic planning skill, product promotions, Activity planning
- Food safety and sanitation, Food safety awareness, Workplace safety maintenance, Compliance awareness, Cleanliness and hygiene,
- POS systems expert, Cash management expertise, Headset maintenance, Taking and preparing orders, Order accuracy verification, Effective suggestive and Up-selling techniques, Total sales reconciliation
- Reliable and responsible, Adaptable and flexible, Honest and dependable, Creative thinking, Friendly and outgoing, Motivation and initiative
Certification
- Product and Equipment Certification Grill, Dairy Queen - May 6, 2025 Code-1c5cdef
- Product and Equipment Certification Treats, Diary Queen - May 5, 2025 Code-63ac057
- Product and Equipment Certification Treat and Grill, Dairy Queen - May 9, 2025 Code-f3940cd
- Service and Shift Lead Certification, Dairy Queen, August 22, 2025 Code-10a1c02
- Management and Financial Basics Certification, Dairy Queen - September 10, 2025 Code-a9a276a
- Food Handlers Card and ServSafe Certified
Timeline
Assistant General Manager
Dairy Queen Grill & Chill
02.2022 - 11.2025
Crew Member
Five Guys
03.2017 - 09.2019
Crew Shift Leader
McDonald's
04.2013 - 09.2017
Restaurant Hostess
Dennys Restaurant
03.2012 - 05.2015
Lead Cashier
Kmart
06.2011 - 04.2014
High School Diploma -
Barstow High School