Amanda Elliott
Cedar Rapids,IA
Summary
Conscientious and thorough Bookkeeping Assistant considered productive team player in busy accounting office. Positive and courteous communicator offering calm telephone and email etiquette.
Resourceful Accounts Payable Clerk known for excellent account management and time management skills. Expert in Global Shop use and ledger verification with great customer service skills. Meticulous and enterprising worker dedicated to excellence. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
19
19
years of professional experience
Work History
Accounting Assistant
Sadler Machine
08.2022 - Current
- Collected and arranged financial information and entered details into Global Shop financial management system.
- Entered customer order details into system, accepted payments and updated accounts.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Documented sales, customer interactions and concerns, and generated update reports for senior management.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Maintained inventory of office supplies and placed orders.
Financial Advocate/Cashier
Mercy Medical
08.2021 - 07.2022
- Processing of payments received by mail, via phone and/or in person
- Review EOB's
- Processing of Probate claims
- Furnished requested financial data and reports to auditors, regulators and investors and prepared analysis to support risk management.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Toyota Financial Services
11.2020 - 07.2021
- Customer Service care team
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Met customer call guidelines for service levels, handle time and productivity
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Patient Services Coordinator
Mercy Medical Center
09.2017 - 10.2020
- Contacted insurance company to verify patient coverage before visit
- Communicated with primary care offices and insurance companies to obtain authorization
- Oversaw monthly inventory orders to guarantee properly stocked office
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit
- Collected patient co-pay and issued receipt to confirm payment
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan
- Respected patients by recognizing rights and maintaining confidentiality
- Scheduled appointments to enter appointment date and time into computerized scheduler.
QA/Front Counter
Mediacom
09.2008 - 09.2017
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Reported financial data and updated financial records in ledgers and journals
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Handled calls per to address customer inquiries and concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Store Manager
Sally Beauty Supply
09.2003 - 09.2008
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Coordinated weekly conferences with store associates to communicate sales and customer service goals
- Kept orderly and accurate accounting records by monitoring sales documentation
- Trained new employees on proper protocols and customer service standards
- Trained team members in successful strategies to meet operational and sales targets
- Improved sales process and tracking with implementation of new point of sale (POS) system
- Submitted orders for new inventory
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Resolved customer service issues promptly.
Education
High school diploma or GED -
Kirkwood Commmunity College
Cedar Rapids, Iowa05.2003
Some College (No Degree) -
Kirkwood Community College
Cedar Rapids, IASkills
- Medical insurance
- Payment collection
- Communications
- Interpreting physician orders
- Project organization
- Document filing
- First Aid/CPR
- Insurance verifying
- Appointment Scheduling
- Customer service
- Medical Scheduling
- Epic
- Quality Assurance
- Clerical experience
- Front desk
- Cash Deposits and Receipts
- Balance Reconciliations
- Closing Procedures
- Account and Ledger Reconciliations
Timeline
Accounting Assistant
Sadler Machine
08.2022 - Current
Financial Advocate/Cashier
Mercy Medical
08.2021 - 07.2022
Customer Service Representative
Toyota Financial Services
11.2020 - 07.2021
Patient Services Coordinator
Mercy Medical Center
09.2017 - 10.2020
QA/Front Counter
Mediacom
09.2008 - 09.2017
Store Manager
Sally Beauty Supply
09.2003 - 09.2008
High school diploma or GED -
Kirkwood Commmunity College
Some College (No Degree) -
Kirkwood Community College
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