Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Amanda Ellis

North Port

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Cracker Barrel Old Country Store Inc
Venice
08.2024 - Current

Associate Manager

Cracker Barrel Old Country Store
Naples
12.2021 - 12.2023
  • Created a positive and supportive atmosphere in a fast-paced environment
  • Ensuring guests and employees' needs are always met
  • Delivering guest satisfaction with a people-pleasing attitude with quick problem solving and interpersonal skills whenever a conflict/ complaint arises
  • Providing compassion, encouraging direct communication, organization, time management, and upbeat leadership to attain a successful kitchen, dining and overall work team experience
  • Coached and lead Back of House on plate appearance, food quality, recipe adherence, production levels, execution of ticket times, and food and sanitation safety
  • Coached Front of House on scripting, upselling, check averages, seat to precheck, order accuracy, and creating a comfortable experience for all guests
  • Held staff accountable and set expectations
  • Full training and knowledge of food handling and beverage safety and sanitation by NSF and state guidelines; Serve Safe; OSHA
  • Opening and closing business, employee checkouts, loss prevention, safety and security, and cash handling
  • Full understanding of sales and production
  • Food and supply ordering
  • Managing revenue, budgeting, waste control, food costs, performing weekly and EOM inventories
  • Supervision of labor, overtime and writing schedules
  • Job recruiting, networking, hiring and interviewing new potential candidates and the onboarding process; I-9s
  • Administrative duties such as payroll, vendor, supplier, and maintenance communication, scheduling, and follow-ups
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created monthly reports outlining progress on key initiatives.
  • Recruited and trained new employees to meet job requirements.
  • Assisted in developing policies and procedures that improved customer satisfaction ratings.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified opportunities for process improvements and increased efficiency.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented strategies to ensure cost-efficient operations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Oversaw inventory levels, making adjustments as needed based on sales trends.
  • Ensured compliance with company regulations, laws, and safety standards.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Shift Leader, Food and Beverage Server, Grill Cook, Togo Specialist

Cracker Barrel Old Country Store
06.2017 - 12.2021
  • Trained and led the back of house productions
  • Including inventory of food on hand and creating backup and prep production charts
  • Projected sales for the day and tracked labor costs by calculating guest per labor hour
  • Supported wherever needed
  • Followed up with cooks to ensure proper cleaning of equipment and food is always to standard
  • Oversaw thaw productions for morning and nighttime shifts to make sure product was always ready to use
  • Working side by side with management to learn how to open and close restaurants
  • Learned how to control the flow in front of the house during peak hours and take care of guest facing issues
  • Briefly trained in the retail store to learn more on hand selling tactics and registers
  • Ensured guests received outstanding fast and accurate service with a smile
  • Full knowledge of the menu to answer any questions and have a welcoming and lighthearted conversation with new and regular visitors
  • Being a server was always one of my favorite positions because I enjoy interacting with people and making those connections that always bring them back to a great establishment
  • Experienced with breakfast, lunch and dinner items working on a flat top grill
  • Always worked efficiently and clean
  • Ensuring that all poultry, red meats, and fish are cooked to temperature and to order
  • Proper handling with RTE foods to avoid any cross contamination
  • Know how to operate and clean fryers and hot kettles
  • Worked as a team with fellow grill, prep, and backup cooks to make sure food was always fresh and outstanding quality served in a timely fashion
  • Crossed trained in the prep and backup positions for a few months before joining management
  • Took orders over the phone and in person
  • Knowledge of POS system and MAX
  • Complete understanding of entering catering orders through OLO dashboard
  • Ensured curbside orders are greeted in two minutes or less
  • Every Togo order is completed in a timely fashion and 100% order accuracy guaranteed
  • Delivered large catering orders to local business regulars
  • In addition, I was in charge of the holiday meals production for Thanksgiving by myself in 2021; producing about 300 bulk family meals

Hostess/ Lead Seater, Server Assistant

Cracker Barrel Old Country Store
10.2015 - 06.2017
  • Greeted guests with enthusiasm and scripted daily features while seating them at their tables
  • Followed rotation for a fair guest-to-server ratio
  • Provided open menu counts to kitchen to prevent any bottlenecks
  • Controlled overall flow of dining room on busy days by quoting accurate wait times and only sitting completed large parties
  • Communicated with servers about tables to prevent miss greets
  • Helped buss tables to maintain a clean dining experience
  • Maintained cleanliness of guest bathrooms, cleaning menus, and assisted with retail store stocking of beverages and candy
  • Lead the kitchen window by checking all tickets leaving to guarantee fresh top-quality plates
  • Garnishing and preparing any soups, salads, or bread for servers
  • Correct any server or cook mistakes before it reaches the guest and made sure all orders were rung in correctly for accuracy
  • Lead servers and food runners for food to be delivered immediately

Education

High School Diploma -

Naples High School
Naples
05.2017

Skills

  • Empathetic
  • Detail oriented
  • Food safety
  • Customer service
  • Inventory management
  • Labor cost control
  • Sales forecasting
  • Time management
  • Employee training
  • Team leadership
  • Marketing
  • Motivated
  • Strong willed
  • Love to learn
  • Teach
  • Teamwork
  • Leadership
  • Conflict management
  • Active listener
  • Personable
  • Easily adaptable
  • Ability to thrive under pressure
  • Coaching and mentoring
  • Marketing tactics
  • Staff training and development

Accomplishments

Employee of the Month, Cracker Barrel Old Country Store, 2017, 2018

References

  • David Eysaman, 239-455-6588, GM of Cracker Barrel, Naples, FL
  • Mary Hague-Rogers, 239-455-6588, AM of Cracker Barrel, Naples, FL

Timeline

Assistant Manager

Cracker Barrel Old Country Store Inc
08.2024 - Current

Associate Manager

Cracker Barrel Old Country Store
12.2021 - 12.2023

Shift Leader, Food and Beverage Server, Grill Cook, Togo Specialist

Cracker Barrel Old Country Store
06.2017 - 12.2021

Hostess/ Lead Seater, Server Assistant

Cracker Barrel Old Country Store
10.2015 - 06.2017

High School Diploma -

Naples High School

Similar Profiles

  • Treona Prezzy

    Treona PrezzyTreona Prezzy

    Assistant Restaurant Manager at Cracker Barrel Old Country Store IncAssistant Restaurant Manager at Cracker Barrel Old Country Store Inc

  • Shawn Vanover

    Shawn VanoverShawn Vanover

    Host, To-Go Specialist, Prep Cook, Expediter/Server Assistant at Cracker Barrel Old Country Store IncHost, To-Go Specialist, Prep Cook, Expediter/Server Assistant at Cracker Barrel Old Country Store Inc

  • Deborah Valenzuela

    Deborah ValenzuelaDeborah Valenzuela

    Server at Cracker Barrel Old Country StoreServer at Cracker Barrel Old Country Store

  • Marie Shugart

    Marie ShugartMarie Shugart

    Retail Manager at Cracker Barrel Old Country Store IncRetail Manager at Cracker Barrel Old Country Store Inc

  • RAYMOND DELFA JR

    RAYMOND DELFA JRRAYMOND DELFA JR

    Installation Manager at Window NationInstallation Manager at Window Nation

CREATE PROFILE
Amanda Ellis