Amanda Emerson
Wakefield,MA
Summary
Dynamic Office Manager with a proven track record at Kerry Wu Dental Office, excelling in payroll administration and employee training. Enhanced operational efficiency through effective scheduling and conflict management, resulting in improved customer satisfaction. Skilled in policy modification and staff supervision, driving organizational success and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Office Manager
Kerry Wu Dental Office
Nashua, NH
02.2014 - Current
- Maintained filing system for records, correspondence and other documents.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ensured compliance with applicable laws regarding employment practices.
- Provided training to new hires on office policies and procedures.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored inventory levels and placed orders when needed.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Developed and implemented office policies and procedures.
- Administered payroll and maintained proper documentation of employee personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Managed office inventory and placed new supply orders.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
Office Administrative Assistant
Collins Overhead Doors
Everett, MA
08.2010 - 02.2014
- Answered questions from customers regarding products and services offered by the company.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Conducted research on various topics as requested by management.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors and provided general information about the company.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Directed customer inquiries to appropriate department personnel.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Drove customer feedback to deliver information to management for corrective action.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Education
Some College (No Degree) - Business
Salem State University
Salem, MASkills
- Office management
- Payroll administration
- Employee training
- Customer service
- Data entry
- Staff supervision
- Business administration
- Staff management
- Staff hiring
- Clerical support
- Policy and procedure modification
- Scheduling and calendar management
- Office administration
- Conflict management
- Event coordination
- Contract negotiations
- Billing
- Administrative support
- Payroll and budgeting
- Payroll processing
- Credit and collections
- Organizational skills
References
References available upon request.
Timeline
Office Manager
Kerry Wu Dental Office
02.2014 - Current
Office Administrative Assistant
Collins Overhead Doors
08.2010 - 02.2014
Some College (No Degree) - Business
Salem State University
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