Amanda Emrath

• Keep up with updated federal labor laws
• Run entire life cycle of employee
• Current staff 102
• Independently work reporting to CFO
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Administered employee benefits programs and assisted with open enrollment.

• Developed HR policies and procedures to improve organizational efficiency
• Managed employee files and time & attendance systems
• Conducted new hire orientations and training sessions
• Administered payroll processing and benefits enrollments
• Utilized HRIS systems for effective employee management
• Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Staff of 200

• Provided excellent customer service and support
• Managed cash transactions and account inquiries
• Ensured accuracy in financial operations
• Assisted in resolving customer issues and concerns
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.
• Educated customers on use of banking website and mobile apps.

• Delivered high-quality customer service in a fast-paced environment
• Managed orders and ensured customer satisfaction
• Collaborated with team members to optimize service delivery
• Maximized performance by monitoring daily activities and mentoring team members.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Managed and motivated employees to be productive and engaged in work.
• Controlled costs to keep business operating within budget and increase profits.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Studied digital marketing strategies and techniques, enhancing skills in communication and relationship building.

• Member of National Honor Society
• Deans List

Gained insights into marketing principles and practices, supporting skills in communication and organization.

• Member of National Honor Society
• Deans List