Hi, I’m
Amanda Endicott
Administrative Assistant
San Marcos,United States
Summary
Administrative assistant with over 5 years of office experience, specializing records management, problem solving and planning. Adept in increasing productivity and relieving workloads of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program of office filling system. I am seeking to advance in my career and expand new opportunities that will allow me to utilize my skills.
Overview
11
years of professional experience
Work History
Aspen DentalNew Braunfels, TX
Assistant Office Manager
09.2021 - 06.2022
Job overview
- Trusted to analyze and interpret date, and handle all shipments, deliveries, and material orders.
- Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.
- Problem solved for each department to maintain timely completion of parts and meet strict deadlines.
- Coordinated and scheduled all company meeting, appointments, interviews and inspections.
- Recorded expenses and maintained accounting records.
- Created and updated records and files to maintain document compliance.
Randolph Brooks Federal Credit UnionSan Marcos, TX
Branch Operations Assistant
04.2019 - 09.2021
Job overview
- Executed customer transactions, including deposits, withdrawals, money orders and cashier checks, billing, outages, payment arrangements and provided additional information regarding financial assistance
- Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
- Balances out branch to standard cash limit, prepares cash shipments to Federal Reserve intermediary banking institution and reconciles cash general ledger account.
- Answering multiple-line phones, routing callers to appropriate division staff, and taking messages.
- Resolved customer complaints by investigating problems, developing solutions and preparing reports.
- Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
- Maintained confidentiality of highly sensitive corporate and financial resources
- Collected payments for mortgages, loan balances and public utilities on behalf of bank's customers
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
TNDC Enterprises, LLCNew Braunfels, TX
Administrative Assistant
10.2018 - 04.2019
Job overview
- Coordinated daily customer service operations such as front desk processes, orders, payments, scheduling appointments, ordering supplies and other general office support.
- Operated and troubleshot all kinds of office equipment, keeping equipment operational such as personal computers, scanners, and facsimile machines operational.
- Drafted correspondence and reports using MS Office tools, including Word and Excel.
- Created and maintained new filing system, improving file retrieval time by office Education associates.
- Answered phone calls and correspondence and preparing service requests to assist customers.
- Met deadlines and managed priorities in changing environment with minimal oversight.
- Planned and coordinate business and event meetings.
- Communicated with audience on all platforms, commenting, liking, and sharing to increase post visibility and engagement.
Ascena Retail Group, IncSan Marcos, TX
Assistant Manager
07.2011 - 06.2018
Job overview
- Conducts comprehensive interviews of potential new hires, and provides orientation training.
- Create reports, analyze and interpret retail data, like revenues, and expenses.
- Conduct regular audits to ensure store is functional and presentable.
- Process payroll entering vacation hours, PTO and other timekeeping information into company database to ensure accurate and efficient results.
- Worked closely with District and Regional Manager, delivered timely and accurate reports to District and Regional Manager.
- Manage staff, preparing installation schedules and assigning specific duties.
- Maintain high customer service standards set by Company.
- Handled performance management and compensation decisions to effectively recognize and motivate employees.
- Implemented comprehensive sales plan to meet overall business objectives for account acquisition, revenue, and margin.
- Cold called prospective customers to build awareness for company offerings and generate substantial interest.
Education
Lehman High SchoolKyle, TX
High School Diploma
05.2001
Skills
Strong Organizational Skills
undefinedTimeline
Assistant Office Manager
Aspen Dental
09.2021 - 06.2022
Branch Operations Assistant
Randolph Brooks Federal Credit Union
04.2019 - 09.2021
Administrative Assistant
TNDC Enterprises, LLC
10.2018 - 04.2019
Assistant Manager
Ascena Retail Group, Inc
07.2011 - 06.2018
Lehman High School
High School Diploma
05.2001
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