Summary
Overview
Work History
Education
Skills
References Available
Timeline
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Amanda Erickson

Las Vegas,NV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience

Work History

Life Insurance Department Manager

The Revolution
02.2017 - 01.2024
  • Monitoring and resolving problems, and providing information, escalating issues when needed
  • Developing relationships with agents and office staff
  • Coordinating company trainings and events, assisting with Hotel Room blocks & Meal counts
  • Preparing supplies and materials for company trainings
  • Communicated with managers of other departments to maintain transparency.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Operations Support

The Revolution
04.2016 - 02.2017
  • Streamlined operations support processes by implementing effective organizational strategies and tools.
  • Contributed to business growth by identifying new opportunities for expansion or improvement in operations support functions.
  • Maintained up-to-date knowledge of industry best practices and emerging technologies relevant to operations support functions.
  • Supporting agents staff and providing training in industry changes

Banquet Server

House of Blues
12.2013 - 04.2020
  • Set up banquet room as requested by the supervisor to include glassware, service ware, linen
  • Provide assistance to client in the serving of guests during banquet functions to ensure positive guest experience.
  • Anticipate guests’ needs continually and fulfill them appropriately

Agent

New York Life
07.2014 - 03.2016
  • Reviewing client’s financial goals and plans to provide personalized and suitable recommendations for their always changing needs through various financial products such as life insurance, long term care, and annuities.
  • Developing and implementing Marketing and Business plans
  • Manage all phases of the sales cycle-from prospecting to close and follow-up support.

Operations Manager

The Greens Gaming & Dining
06.2013 - 10.2013
  • Oversaw and analyzed daily casino operations
  • Assessed casino productivity and reviewed revenue reports
  • Prepared employee schedules and evaluations
  • Resolved guest issues in a timely and efficient manner
  • Placed purchase orders and maintained accurate inventory
  • Ensuring compliance to all local, state, and federal gaming regulations

Bar Host

Barley’s Casino & Brewing Co.
06.2007 - 06.2013
  • Providing prompt and friendly guest service in a fast paced casino bar
  • Maintaining multiple cash banks
  • Exceeded in food and Beverage sales

Education

Bachelors of Science Degree in Business Administration Finance -

University of Nevada
Las Vegas, NV
12.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development

References Available

References available upon request 

Timeline

Life Insurance Department Manager

The Revolution
02.2017 - 01.2024

Operations Support

The Revolution
04.2016 - 02.2017

Agent

New York Life
07.2014 - 03.2016

Banquet Server

House of Blues
12.2013 - 04.2020

Operations Manager

The Greens Gaming & Dining
06.2013 - 10.2013

Bar Host

Barley’s Casino & Brewing Co.
06.2007 - 06.2013

Bachelors of Science Degree in Business Administration Finance -

University of Nevada

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Amanda Erickson