Amanda Erickson
Cleveland,TX
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Shepherd ISD
08.2024 - Current
- Communicate with District staff and parents with any Transportation related news.
- Upkeep calender events, meetings and schedules.
- Order all parts for mechanic to make necessary repairs.
- Schedule all mechanic related services.
- Order all inventory needed for Transportation.
- Keep routes up to date and maps current for all bus drivers
- Assist parents with any concerns
- Keep records of all training received for staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
General Manager
Chick-fil-A
02.2024 - 08.2024
- Oversaw daily operations, ensuring alignment with company goals and standards.
- Streamlined processes, reducing operational costs while maintaining service quality.
- Trained and mentored staff, promoting professional development and skill enhancement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Controlled Inventory costs and reviewed P&L weekly to adjust in areas needed.
- Ensure all staff stayed food handler certified
- Planned meeting for FOH monthly to review customer feedback and set focus items.
- Scheduled all staff accordingly based on events in area and labor budgets.
Director of Operations
The Toasted Yolk
01.2018 - 02.2024
- Implemented best practices for inventory management, improving stock accuracy.
- Monitored performance metrics to identify areas for continuous improvement.
- Developed training programs for staff, enhancing skillsets and productivity.
- Coordinated supply chain activities to ensure timely delivery of materials.
- Evaluated vendor contracts to optimize cost-effectiveness and service quality.
- Oversaw daily operations across 6 locations ensuring seamless coordination and efficient execution of tasks.
- Completed inspections reports of all locations quarterly and met with General Managers on the areas that needed focus and the areas that were excelling.
- Reviewed schedules weekly to ensure budgets are being met and staffing levels were acceptable.
- Reviewed weekly inventory with managers and highlighted areas that needed to have improvement.
- Set labor, inventory and sales budgets for each location based on individual stores.
- Monitored daily cash discrepancies
- Investigated HR concerns and handled any accountability of the outcomes.
- Reviewed payroll accuracy weekly
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Took part in all large catering events with pricing, preparing and delivery.
General Manager
Saltgrass Steakhouse
05.2008 - 01.2018
- Took inventory weekly and reviewed P&L with each department
- Ensured schedule accuracy for staff and management team
- Drove year-over-year business growth while leading operations
- Addressed all employee issues accordingly with the Director.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and relationships.
- Led staff training programs, fostering team development and improving customer service standards.
- Trained each department lead on ordering for their area
- Overlooked the entire operations for the restaurant and held each department lead accountable for their responsibilities.
- Took many large catering orders for businesses and organized the prep time, cook time and delivery of all items.
Education
High School Diploma -
Splendora High School
Splendora, TXSkills
- Multi-unit management
- Employee safety
- Profit & loss
- Operations management
- Inventory management
- Staff development
- Menu development
- Employee retention
- Facility maintenance
- Inventory control and record keeping
- Recipes and menu planning
- Catering coordination
- Purchasing and cost control
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Staff training/development
Certification
Manager Food Handler Certificate
Timeline
Administrative Assistant
Shepherd ISD
08.2024 - Current
General Manager
Chick-fil-A
02.2024 - 08.2024
Director of Operations
The Toasted Yolk
01.2018 - 02.2024
General Manager
Saltgrass Steakhouse
05.2008 - 01.2018
High School Diploma -
Splendora High School
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