Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ericson

Rock Island,TN

Summary

Reliable employee seeking position. Offering excellent communication and good judgment. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Receptionist with over 4 years of experience in medical . Excellent reputation for resolving problems and improving customer satisfaction. Over 14 years in the medical field.

Overview

8
8
years of professional experience

Work History

Patient Advocate

Unity Health System
Rock Island, IL
08.2022 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Entered details into computer systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.

Receptionist

Genesis Occupational Health
Davenport, IA
08.2020 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.

CNA Hospice Aide

Genesis Health System
Bettendorf, IA
07.2015 - 08.2020
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Gave patient family members emotional support when needed
  • Gave patient support dealing with there diagnosis and being on hospice.

Funeral Director's Assistant

Dignity Memorial
Davenport , IA
04.2018 - 02.2019
  • Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
  • Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
  • I greeted family member and friends during there visitation and funeral
  • I would help with gravesides
  • I would help set the room up for visitation and funeral



Education

High School Diploma -

Davenport West High
Davenport
06.2003

CNA - Nursing

Scott Community College Urban Center
Davenport IA
02.2009

Skills

  • Communicating to Patients and Families
  • Caring and Empathetic
  • Registration and Scheduling
  • Patient Rights
  • Gathering Information From Patients
  • Customer Satisfaction
  • Professional Bedside Manner
  • Punctual and Hardworking

Timeline

Patient Advocate

Unity Health System
08.2022 - Current

Receptionist

Genesis Occupational Health
08.2020 - 07.2022

Funeral Director's Assistant

Dignity Memorial
04.2018 - 02.2019

CNA Hospice Aide

Genesis Health System
07.2015 - 08.2020

High School Diploma -

Davenport West High

CNA - Nursing

Scott Community College Urban Center

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