Amanda Escobar
San Antonio,TX
Summary
Dynamic and dependable, with a proven track record at Inspire Bilingual Early Learning Center LLC, I excel in organizational leadership and effective communication. Skilled in payroll processing and employee relations, I've enhanced administrative efficiency and customer satisfaction. My approach integrates strategic decision-making with a keen eye for detail, driving significant improvements in operational productivity and team dynamics.
Overview
17
17
years of professional experience
Work History
Executive Administrator
Inspire Bilingual Early Learning Center LLC
10.2017 - Current
- Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
- Managed key executive office staff and prioritized workloads.
- Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
- Served as a trusted advisor to executives providing guidance and support in strategic decision making.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Managed employee records on database to maintain accuracy and updated information.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
- Strengthened compliance efforts by staying up-to-date on industry regulations and applying them accurately throughout the enrollment process.
- Provided exceptional customer service, resolving issues quickly to maintain provider satisfaction levels.
- Contributed to the successful onboarding of new providers by guiding them through the enrollment process.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
Accountant Assistant
Al's Helping Hands
08.2021 - 06.2023
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Collaborated with accounting team members to complete projects efficiently and meet deadlines consistently.
- Produced and distributed invoices and financial documents.
- Used spreadsheets to track data and produce charts.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Supported tax preparation efforts, gathering necessary documents and information for accurate filing.
- Helped prepare month-end, quarterly and year-end closings.
New Accounts Representative
People's Bank
07.2016 - 11.2017
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Obtained credit records from reporting agencies.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Collaborated with colleagues to cross-sell additional banking services, increasing overall revenue.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
- Presented new and additional products and services to existing customers.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Social Media Specialist
Two Men and a Truck
09.2015 - 06.2016
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
Bartender / Server
Chili's
01.2010 - 02.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender / Server
Applebee's Grill + Bar
04.2008 - 01.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Education
High School Diploma -
Taos High School
Taos05-2007
Skills
- Organizational Leadership
- Effective Communication
- Information confidentiality
- Employee Relations
- Payroll Processing
- Staff Management
- Executive Support
- Records Management
- Calendar Management
- Document Control
- Human Resources
- Meeting Coordination
- Expense Reporting
- Time Management
- Eye for detail
- Managing multiple projects
- Team recruiting
- Contracts
- Social media and networks
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Multitasking Abilities
Timeline
Accountant Assistant
Al's Helping Hands
08.2021 - 06.2023
Executive Administrator
Inspire Bilingual Early Learning Center LLC
10.2017 - Current
New Accounts Representative
People's Bank
07.2016 - 11.2017
Social Media Specialist
Two Men and a Truck
09.2015 - 06.2016
Bartender / Server
Chili's
01.2010 - 02.2013
Bartender / Server
Applebee's Grill + Bar
04.2008 - 01.2010
High School Diploma -
Taos High School
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