Amanda Espinal
Brooklyn
Summary
Licensed Mental Health Counselor with experience in client relations, administrative operations, care coordination, and cross-functional collaboration within healthcare settings. Skilled in communication, documentation compliance, training, and workflow management in fast-paced environments. Seeking to transition into a Human Resources, people operations, or corporate wellness role where strong interpersonal, organizational, and employee support skills can contribute to team engagement and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Licensed Mental Health Counselor
Rothschild Mental Health Counseling
Brooklyn, NY
09.2023 - Current
- Managed a caseload of 25-30 clients weekly, utilizing strong interpersonal, problem-solving, and relationship management skills in addition to evidence based practices to support client needs and goals.
- Maintained accurate and confidential documentation, including assessments, progress reports, and treatment plans, ensuring compliance with organizational and regulatory standards.
- Participated in team meetings and case consultations to develop individualized strategies, share insights, and contribute to collaborative decision-making processes.
- Collaborated cross-functionally with supervisors, healthcare professionals, and administrative staff to coordinate services, improve client outcomes, and support operational efficiency.
- Coordinated referrals and connected individuals with appropriate internal and external resources, demonstrating strong resource management and client support skills.
- Demonstrated crisis management, conflict resolution, and de-escalation skills while maintaining professionalism and empathy in high-pressure, fast-paced situations.
Office Associate
Dean Hope Center for Educational & Psychological Services
New York, NY
10.2021 - 06.2023
- Managed front desk operations and client communications, providing professional customer service in a healthcare environment.
- Coordinated phone and email correspondence to support efficient scheduling, timely follow-up, and positive client experiences.
- Maintained accurate records and audited billing documentation within electronic health record systems to ensure compliance and operational accuracy.
- Assisted with the preparation and coordination of educational materials, workshops, and assessment-related resources.
- Trained and onboarded new staff on office procedures, software systems, and workflow processes to support team efficiency and consistency.
- Organized and maintained confidential records and filing systems in accordance with privacy and compliance standards.
Recovery Specialist Graduate Intern
Ohel Children’s Home & Family Services PROS
Brooklyn, NY
05.2022 - 05.2023
- Provided individualized support to diverse adult populations with major mental illness using a client-centered and strengths-based approach.
- Coordinated and facilitated group sessions, trainings, and educational programming to support engagement and skill development.
- Delivered both virtual and in-person services, demonstrating adaptability, communication, and relationship management skills in a fast-paced environment.
- Collaborated with individuals to develop goal-oriented plans and support progress toward identified objectives.
- Maintained accurate documentation and managed records within electronic systems while ensuring compliance and confidentiality standards.
Patient Coordinator
New York Rhinoplasty
Huntington, NY
05.2021 - 09.2021
- Supported daily front desk and administrative operations by managing patient interactions, scheduling, and payment processing in a fast-paced medical office.
- Coordinated appointments and maintained accurate records within electronic medical record systems to ensure operational efficiency and compliance.
- Communicated with insurance providers to obtain authorizations and resolve administrative matters related to patient services.
- Served as a primary point of contact for patients throughout the scheduling and procedure preparation process, providing ongoing support and clear communication.
- Educated patients on procedures, services, and office processes to enhance client experience and informed decision-making.
- Collaborated with administrative and clinical staff to support seamless office operations and patient care delivery.
Intern
Adoptive & Foster Family Coalition of New York
01.2021 - 05.2021
- Attended weekly programs for adoptees, adoptive & foster parents, advocates, etc., including observation of weekly support groups.
- Collected & posted relevant content to AFFCNY’s online network.
- Conducted & presented research on transracial adoption.
- Collaborated with team on programs and projects.
Intern
Family Services Center for Victim Safety and Support
01.2020 - 05.2020
- Attended trainings surrounding abuse, human trafficking, diversity, and more.
- Observed hotline calls on domestic violence hotline & rape crisis hotline.
- Shadowed victim advocate in family court proceedings, client intakes, and case management.
- Became familiar with Apricot client database.
- Assisted in community outreach during pandemic.
Education
Master of Science - Mental Health Counseling
Teachers College, Columbia University
New York, NY05-2023
Master of Arts - Psychological Counseling
Teachers College, Columbia University
New York, NY05-2023
Bachelor of Arts - Psychology & Sociology with a concentration in Human Services
State University of New York At New Paltz
New Paltz, NY05-2021
Skills
- Client Relations
- Administrative Operations
- Documentation & Compliance
- Calendar & Schedule Management
- Conflict Resolution
- Confidential Records Management
- Group Facilitation & Presentations
- Microsoft Office & Google Workspace
Certification
- LMHC - Licensed Mental Health Counselor
Timeline
Licensed Mental Health Counselor
Rothschild Mental Health Counseling
09.2023 - Current
Recovery Specialist Graduate Intern
Ohel Children’s Home & Family Services PROS
05.2022 - 05.2023
Office Associate
Dean Hope Center for Educational & Psychological Services
10.2021 - 06.2023
Patient Coordinator
New York Rhinoplasty
05.2021 - 09.2021
Intern
Adoptive & Foster Family Coalition of New York
01.2021 - 05.2021
Intern
Family Services Center for Victim Safety and Support
01.2020 - 05.2020
Master of Science - Mental Health Counseling
Teachers College, Columbia University
Master of Arts - Psychological Counseling
Teachers College, Columbia University
Bachelor of Arts - Psychology & Sociology with a concentration in Human Services
State University of New York At New Paltz