Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Amanda Espinosa

Denver,CO

Summary

Motivated front desk associate that has over 7 years of customer service experience in front office and pharmacy settings. I am passionate, personable, responsible, and driven to learn. Skilled in providing efficient and compassionate patient service, with a background in patient access associate roles. Experienced in managing patient registration, verifying insurance coverage, and scheduling appointments. Strengths include ability to handle high-stress situations, excellent interpersonal skills, and proficient use of medical software. Brought significant improvements to patient satisfaction and streamlined processes in previous positions. I'm a hard worker ready to learn and contribute to team success.

Overview

9
9
years of professional experience

Work History

Patient Access Associate ED

Intermountain Health Lutheran
Golden, CO
03.2022 - Current

I'm responsible for registering patients, making sure to collect all necessary demographic, financial, and clinical information from the patient or representative. Avoid overlays and duplicate patient medical records. Follow procedures when identifying a patient and applying the patient identification bracelet. Register patients during downtime, following downtime procedures, and enter data into the registration system immediately upon system availability. Run insurance and work with insurance companies on verifying coverage for patients. Inform self-pay patients of liability due and prepayment requirements. Prepare an estimate of procedures, calculate advance payment requirements on previous or bad debt, and current balances. Collect patient payments and provide accurate receipt. Post all payments in the system. Reconcile receipts with cash collected and complete required balancing forms. This is a very fast-paced position that requires me to be very focused and accurate in my work.

Supervisor Julie Thomas 303-265-2079

Lead Patient Access Specialist

Denver Health Medical Center
Denver, CO
06.2023 - 04.2024

I'm responsible for training new PAS, delegating job assignments to the staff, and monitoring job flow. I make sure the PAS know their duties and responsibilities and coordinate lunches. I help block and unblock providers' schedules, performing template maintenance, and work with providers to schedule into private slots. I'm also responsible for updating the front desk of any changes to our system/procedures. I attend monthly front-end, department, and leadership meetings and update my staff on what's to come. One of my main focuses is registering and scheduling patients, making sure to collect all necessary demographic, financial, and clinical information from the patient or representative. Follow procedures when identifying a patient and follow all HIPAA guidelines. Answer phones, emails, faxes, and messages regarding patients and schedules. Inform self-pay patients of liability due and prepayment requirements. Collect patient payments and provide accurate receipt. I prepare the cash deposit daily and run the report. This role requires me to communicate effectively with coworkers and providers, relaying all necessary information regarding patients, scheduling, and any issues that may arise.

Supervisor Virginia Allen 303-602-6444

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Patient Access Specialist

Denver Health
Denver, CO
05.2022 - 06.2023

I'm responsible for registering and scheduling patients, making sure to collect all necessary demographic, financial, and clinical information from the patient or representative. Follow procedures when identifying a patient and follow all HIPAA guidelines. Answer phones, emails, faxes, and messages regarding patients and schedules. Inform self-pay patients of liability due and prepayment requirements. Collect patient payments and provide accurate receipt. Communicate effectively with coworkers and providers, relaying all necessary information regarding patients, scheduling, and any issues may arise.

Supervisor-Virginia Allen 303-602-6444

Pharmacy Technician

Walmart - Denver, CO
Denver
01.2016 - 01.2022

I work with the pharmacist to properly input prescriptions into the computer system, prepare, and dispense prescriptions to patients in a timely manner. I keep a positive attitude and provide phenomenal customer service to every

patient I help on the phone and in person. As a pharmacy technician, I answer the phone and make phone calls to patients, insurance companies, and doctors' offices regarding patients and medications. I also communicate with doctors and insurance via fax. I help with receiving orders, keeping inventory, and checking for outdated medication. Keeping the pharmacy clean, stocked, and in order is a vital role to ensure I do my job properly.

Pharmacy Manager Meghan Freyer 303-263-4379

Education

Pharmacy Technician Certificate and License -

Pharmacy Technician University
01.2020

GED -

Emily Griffith Opportunity School
Denver, CO
01.2009

Skills

  • Multi-line phone
  • Inventory control
  • Excellent communication skills
  • Maintenance
  • Billing
  • Pharmacy
  • Typing
  • Customer Service
  • Cash Handling
  • Microsoft Office
  • Microsoft Word
  • Appointment Scheduling
  • Patient Registration
  • Insurance Verification
  • Medical Billing
  • Medical terminology knowledge
  • Records Management
  • Follow-up skills
  • HIPAA Compliance
  • Insurance company knowledgeable
  • Scheduling Diagnostic Procedures
  • Payment Processing
  • Workflow Optimization
  • Pre-Admission Requests
  • Patient Education
  • Registration management
  • Multitasking and Organization
  • Registration and Admissions
  • EMR
  • Team Leadership
  • Insurance Billing
  • Phone and Email Etiquette
  • Relationship Building

Volunteer Experience

  • KRMA PBS, Volunteer for PBS Kids fest and other events, Helen, 303-620-5641
  • Walmart Pharmacy, Volunteer for Wellness day

Timeline

Lead Patient Access Specialist

Denver Health Medical Center
06.2023 - 04.2024

Patient Access Specialist

Denver Health
05.2022 - 06.2023

Patient Access Associate ED

Intermountain Health Lutheran
03.2022 - Current

Pharmacy Technician

Walmart - Denver, CO
01.2016 - 01.2022

Pharmacy Technician Certificate and License -

Pharmacy Technician University

GED -

Emily Griffith Opportunity School
Amanda Espinosa