Amanda Estrada
Long Beach,CA
Summary
CUSTOMER SERVICE ADMINISTRATOR EXECUTIVE SUMMARY Bilingual Administrative assistant (English/Spanish): strong organizational skills; with keen ability to multitask a variety of challenges and responsibilities. Seeking to secure a full-time position with a company, where I can utilize my great Customer Service and Office skills. I'm a team player and quick learner, excel in multi-tasking in a fast pace environment, completing projects within time and budget constraints.
Overview
7
7
years of professional experience
Work History
CORRESPONDENCE PHONE SUPPORT
Blue Shield of CA
04.2024 - Current
- Verify insurance coverage and followed up on missing and incorrect information to help streamline billing
- Utilized various online tools and resources to streamline verification process, such as insurer portals or electronic health record systems
- Communicated with patients, physicians and internal hospital personnel regarding insurance benefits information
- Verify referrals, authorization, or pre-certification prior to services being provided
- Update patient profiles as necessary
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Agent
Southwest Airlines
04.2022 - 04.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Handled customer inquiries, payments and service requests.
Customer Service Representative Team Lead
Soberlink Healthcare
04.2018 - 03.2022
- Updated account information to maintain customer records
- Processed customer service orders promptly to increase customer satisfaction
- Responded to customer requests for products, services, and company information
- Investigated and resolved accounting, service and delivery concerns
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Evaluated staff performance and provided feedback to improve customer service delivery.
Education
Diploma- MEDICAL OFFICE MANAGEMENT -
ICDC College
Los Angeles, CA09-2006
Skills
- Compliance Issues
- Planning and Scheduling
- Microsoft Office
- Strong Telephone Etiquette
- 60 wpm Typing Speed - 10 Key
- Customer inquiries
- Payment Collection
Timeline
CORRESPONDENCE PHONE SUPPORT
Blue Shield of CA
04.2024 - Current
Customer Service Agent
Southwest Airlines
04.2022 - 04.2024
Customer Service Representative Team Lead
Soberlink Healthcare
04.2018 - 03.2022
Diploma- MEDICAL OFFICE MANAGEMENT -
ICDC College
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