AMANDA EVANS
Overland Park,KS
Summary
Dynamic Human Services Specialist who possesses expertise in Collaboration and Creative Problem Solving. Gifted with exceptional active listening and interpersonal skills. A proactive thinker who initiates creative and efficiency implementation. Accomplished at applying strength-based approaches, critical thinking, problem-solving, and strategic operations to increase efficiency. Strong business acumen with demonstrated success in operations development and adherence. Accomplished in analyzing clients' complex needs and developing creative solutions to meet their individual goals.
Overview
8
8
years of professional experience
Work History
Youth Care Worker III - Supervisor
Pathway Family Services
Topeka, KS
11.2021 - Current
- Supervisor of a 6-employee team and 12 clients, planning and coordinating daily community meetings, psychosocial and educational activities, outings, and client appointments.
- Maximizes performance by monitoring daily activities and mentoring team members.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborates with treatment team to discuss client progress, successes and concerns and make changes to treatment plan as needed.
- Maximizes productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Adjusts job assignments and schedules to keep pace with dynamic non-profit needs, factoring in processes, employee knowledge, and client demands.
- Evaluates employees' strengths and assign tasks based on experience and training.
- Coordinates and transports clients to and from appointments and outings.
- Edit and approve regular payroll submissions for employees.
- Completed CPR/First Aid and Safe Crisis Management Training.
- Accomplish multiple tasks within established timeframes, several within 24 hours.
Softball Coach
Smith Baseball Academy
Topeka, KS
02.2021 - Current
- Coach 50+ young female athletes, ages ranging from ages 8-16 years old.
- Assess athletes' skill levels, strengths, and weaknesses. Use critical thinking to break down problems, evaluate solutions and make decisions.
- Increase player strength, agility, and game skills through successful practices.
- Maintain energy and enthusiasm in a fast-paced environment.
- Successfully fix poor mechanics within 1-5 lessons before provoking injury.
Real Estate Agent
Exp Realty, LLC
Topeka, KS
08.2020 - 11.2021
- Designed and managed social media marketing
- Counseled and empathized with homebuyers and sellers making significant financial and life decisions.
- Communicated with clients to understand property needs and preferences.
- Developed and maintained client relationships by networking, sending postcards, and cold calling.
- Assisted clients in financial planning for purchases.
- Made 50+ cold calls weekly, followed up on leads, and established a sphere of influence among peers.
- Researched market trends, weekly reports, and comparable selling prices.
Waitress
The Pennant
Topeka, KS
09.2019 - 03.2020
- Laid off due to COVID-19 Pandemic – Was asked to come back but declined to pursue real estate.
- Effectively communicated and collaborated with staff and customers.
- Increased customer satisfaction with timely table check-ins to assess food and beverage needs.
- Promoted excellent customer service by displaying enthusiasm and increasing referrals and walk-ins.
- Knowledgeable of menu items and food pairings, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
Independent Sales Associate
Cutco
Topeka, KS
07.2019 - 09.2019
- Conducted on-site product demonstrations to highlight features, answered customer questions and redirected concerns toward positive aspects.
- Employed a variety of sales practices to accommodate each customer's needs and overcome objections.
- Garnered $3000 in product sales within my first three weeks.
- Closed 10+ sales within and handled cash and credit transactions.
- Used prospecting and client development techniques to produce fresh leads and maintain a solid conversion rate.
- Educated customers by providing hands-on cutlery demonstrations and explaining the benefits of using my product.
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows, and networking events.
Sales Team Member
Target
Topeka, KS
05.2016 - 05.2019
- Worked up to 40 hours weekly over holidays and breaks.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for the sales floor by pricing or tagging.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
Athletics Manager
Baker University - Women's Softball And Volleyball
Baldwin City, KS
07.2017 - 05.2019
- Built lasting relationships with athletes and coaching staff by being courteous, respectful, responsible, and professional always
- Inspected equipment and facilities for signs of wear or damage impacting safety
- Participated in team-building activities to enhance working relationships
- Oversaw game-day operations through consistent hard work and dedication
- Led game and practice statistics and analyzed data to identify opportunities for improvement
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly operations
- Used coordination and planning skills to achieve results according to schedule.
Waitress and Deckhand
Portland Spirit
Portland, OR
04.2018 - 08.2018
- Worked up to 30 hours/week while also working as intern for 20 hours/week
- Established myself within 3 weeks, without prior food service experience and began training staff
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Weekly safety drills including fire, intruder, explosives, and man overboard safety
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
ADHD Research Intern
Oregon Health and Science University
Portland, OR
04.2018 - 08.2018
- Competitive internship on world's largest longitudinal study on ADHD to date
- Worked 20 hours/week on top of working 30+ hours/week on Portland Spirit
- Conducted physiological, biofeedback, and intelligence assessments on adolescents ages 12-17
- Trained to administer WISC and WAIS assessments
- Statistical analysis (SPSS); data cleaning; data entry
- Handled fluids for DNA and substance testing
College Women's Softball
Barton Community College
Great Bend, KS
08.2015 - 05.2017
- Established myself in leadership role on and off field as starting pitcher
- Maintained clear communication and with coaching staff and teammates
- Improved team reputation through exemplar behavior on and off field, establishing myself as a leader.
- Maintained 3.7 GPA as full time college athlete
- 100+ hours of pitching outside of practice and games
- Started 30+ games in single season as starting pitcher
- First Year Overall Record 65-8
- Second Year Season Record 13-2
- Overcame adversity and injury through hard-work and dedication, establishing myself as leading conference pitcher
Education
Bachelor of Science - Psychology, Conflict Management
Baker University
Baldwin City, KS05.2019
Associate of Science - Psychology
Barton Community College
Great Bend, KS05.2017
Skills
- Classically Trained in Piano
- 5 Years of photography
- 4 Years of Video and Photo Editing
- Warm and Friendly Affect
- Customer Service
- Proactive Thinker
- Creative Driven
- Operations management
- Cost reduction and containment
- Documentation Management
Timeline
Youth Care Worker III - Supervisor
Pathway Family Services
11.2021 - Current
Softball Coach
Smith Baseball Academy
02.2021 - Current
Real Estate Agent
Exp Realty, LLC
08.2020 - 11.2021
Waitress
The Pennant
09.2019 - 03.2020
Independent Sales Associate
Cutco
07.2019 - 09.2019
Waitress and Deckhand
Portland Spirit
04.2018 - 08.2018
ADHD Research Intern
Oregon Health and Science University
04.2018 - 08.2018
Athletics Manager
Baker University - Women's Softball And Volleyball
07.2017 - 05.2019
Sales Team Member
Target
05.2016 - 05.2019
College Women's Softball
Barton Community College
08.2015 - 05.2017
Bachelor of Science - Psychology, Conflict Management
Baker University
Associate of Science - Psychology
Barton Community College
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