Amanda Evans
Morrow,GA
Summary
Avid service provider, adept in relationship building and sales upselling, increased revenue through personalized service and product expertise. Skilled in sanitation maintenance and client education, consistently enhancing customer satisfaction and loyalty. Demonstrates exceptional time management and problem-solving abilities, contributing to team success and operational efficiency. Results-focused, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Licensed Cosmetologist
Independent Employer
01.2019 - Current
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue through effective upselling of products and services.
- Developed strong relationships with vendors, securing high-quality products at competitive prices.
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Winetender
Two Tall Glasses Mobile Wine Bar
03.2019 - 03.2023
- Supported management by welcoming guest and attending to guests at the bar.
- Enhanced customer experiences by providing personalized wine recommendations based on individual preferences and meal choices.
- Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.
- Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Implemented effective strategies for upselling higher-priced wines, contributing to increased revenue growth.
- Maintained ongoing knowledge of selections.
- Drove event bookings on a commission basis.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
- Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
- Participated in ongoing training sessions to stay current with industry trends and new product offerings within the wine market.
- Assisted management in maintaining inventory levels, accurately tracking stock and placing orders as needed.
- Maintained an organized and visually appealing wine display, attracting customers'' attention and promoting sales.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Applied Science - Cosmetics
Capitol Beauty School
Omaha, NE12.2015
High School Diploma -
Omaha Central High School
Omaha, NE12.2006
Skills
Appointment Scheduling
Sales and Upselling
Continuing education
Social Media Promotion
Relationship building and management
Licensed Cosmetologist
Sanitation maintenance
QuickBooks proficiency
Client Education
Product expertise
Trend Awareness
Friendly Communication
Social skills
Clear Communication
Active Listening
Decision-Making
Client consultation
Relationship Building
Salon Management
Customer Consultation
Scheduling appointments
Product Knowledge
Timeline
Winetender
Two Tall Glasses Mobile Wine Bar
03.2019 - 03.2023
Licensed Cosmetologist
Independent Employer
01.2019 - Current
Associate of Applied Science - Cosmetics
Capitol Beauty School
High School Diploma -
Omaha Central High School
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