Amanda Evers
Londonderry,NH
Summary
A position where I can grow with the company, utilizing my current and self-motivated abilities.
Overview
20
20
years of professional experience
Work History
Quality Inspector
CIL INC Electroplating
03.2022 - Current
- Assembling parts, Masking parts, Packing/ cleaning parts, Sending out shipment on time, Inspecting parts from customers, Measuring thickness’ of plating in x-ray
- Inspected [Product or service] with accuracy, reporting problems or defects quickly.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Inspected outbound shipments and conducted random sampling of product quality.
- Performed preliminary, in progress, hidden damage and final product inspections.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
Medical receptionist
Derry Neurological
11.2019 - 10.2020
- Scheduling patients for upcoming appointments/ reminder calls, Sent referrals for outside testing, Organized charts for Physicians daily, Followed HIPPA
Patient Care Coordinator
Affordable Chiropractic
04.2018 - 08.2018
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Coordinated transportation to get patients to and from medical appointments.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
Nanny (Full-time)
Self
01.2017 - 11.2017
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Engaged with children on age-appropriate level.
- Assisted with light housekeeping duties as well as running errands.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Assisted older siblings in tutoring younger ones by creating well-structured educational sessions focused on improving academic performance.
- Monitored children's play activities to verify safety.
- Engaged with children on individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Promoted language development skills through reading and storytelling.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Regularly traveled with family to help with vacation activities and childcare.
Cell Leader
CIL metal finishing
01.2014 - 06.2015
- Reduced defects in manufactured products by closely monitoring production processes and identifying areas for improvement.
- Maintained accurate records of inspection results, providing data-driven insights for process optimization efforts.
- Performed routine calibration checks on measuring equipment, guaranteeing precise measurements during inspections.
Head Cashier
Rack Room shoes
11.2012 - 09.2013
- Assisting customers, Closing / open store, Cleaning, Restock shelves
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Facilitated and logged store opening, closing, and shift changes.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Sales Associate
Rack Room Shoes
04.2011 - 09.2011
- Cashier, Running shoes onto floor, Shipments/ calling in fit finders
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Assembler
Insight Technology
10.2007 - 11.2008
- Assembling night vision goggles, Assembled electrical, mechanical and optical components, Certified soldering
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Tested finished products to perform quality assurance and identify discrepancies.
Customer service Rep
Trugreen Chemlawn
03.2007 - 10.2007
- Taking inbound calls/ making outbound calls Seasonal Position, Resolving customers questions/any issues they had, Copying /filing
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Dunkin Donuts
08.2004 - 03.2007
- Serving customers, Opening and closing store
Nanny
Cooked
04.2004 - 06.2005
- Created daily activities for children
Education
Associates in Liberal Arts -
Hesser College
01.2009
Skills
- Keen Eye for Detail
- Strong Mechanical Aptitude
- Measuring Skills
- Tool Use Understanding
- Calibration Equipment Validation
- Visual Inspection
Timeline
Quality Inspector
CIL INC Electroplating
03.2022 - Current
Medical receptionist
Derry Neurological
11.2019 - 10.2020
Patient Care Coordinator
Affordable Chiropractic
04.2018 - 08.2018
Nanny (Full-time)
Self
01.2017 - 11.2017
Cell Leader
CIL metal finishing
01.2014 - 06.2015
Head Cashier
Rack Room shoes
11.2012 - 09.2013
Sales Associate
Rack Room Shoes
04.2011 - 09.2011
Assembler
Insight Technology
10.2007 - 11.2008
Customer service Rep
Trugreen Chemlawn
03.2007 - 10.2007
Cashier
Dunkin Donuts
08.2004 - 03.2007
Nanny
Cooked
04.2004 - 06.2005
Associates in Liberal Arts -
Hesser College