Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amanda Farnsworth

Taylorsville ,UT

Summary

Dynamic and customer-focused professional with extensive experience at Harmons, excelling in cash handling and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and product knowledge. Recognized for maintaining cleanliness and organization while fostering strong relationships, contributing to a loyal customer base and a positive shopping experience.

Overview

31
31
years of professional experience

Work History

Fuel Station Attendant

Harmons
01.2021 - 11.2025
  • Assisted customers with fuel purchases and provided product information.
  • Maintained cleanliness of fueling area and ensured safety compliance.
  • Operated point-of-sale systems accurately to process transactions.
  • Monitored fuel levels and reported discrepancies to management promptly.
  • Educated customers on loyalty programs and promotions effectively.
  • Conducted routine inspections of fueling equipment for maintenance needs.
  • Resolved customer inquiries and concerns to enhance satisfaction levels.
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
  • Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
  • Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
  • Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
  • Demonstrated commitment to environmental stewardship by adhering to local, state, and federal regulations for fuel storage, handling, and disposal.
  • Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
  • Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
  • Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
  • Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
  • Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
  • Performed routine maintenance tasks such as replacing nozzles or hoses when necessary to maintain optimal pump functionality.
  • Assisted disabled or elderly customers with refueling their vehicles upon request according to ADA guidelines.
  • Maintained clean and orderly work station.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.
  • Pumped gas for guests and took payments.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Facilitated sales of services and goods.
  • Promoted special offers and discounts to customers to maximize sales.
  • Maintained inventory of all saleable items.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Explained repair and maintenance procedures to customers for full comprehension.

Cashier

Harmons
02.2020 - 09.2022
  • Processed customer transactions efficiently, ensuring accuracy and speed at checkout.
  • Maintained knowledge of product offerings to assist customers effectively and enhance their shopping experience.
  • Managed cash register operations, balancing cash drawers and reconciling discrepancies daily.
  • Addressed customer inquiries and resolved issues promptly, fostering positive relationships with patrons.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced shopping experience, provided product information and location assistance.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Reduced processing errors by meticulously following transaction procedures.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Deli Clerk

Harmons Grocery Store
09.2020 - 01.2021
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Prepared deli meats and cheeses, ensuring freshness and quality standards were met.
  • Maintained cleanliness and organization of workstations to comply with health regulations.
  • Operated slicers and scales efficiently to provide accurate portioning of products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
  • Conducted regular price checks to stay competitive, adjusting as necessary to meet market demands.
  • Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
  • Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Eshop Associate

Harmons
11.2019 - 02.2020
  • Provided excellent customer service to enhance shopping experience and drive customer loyalty.
  • Maintained cleanliness and organization of merchandise displays to optimize product visibility.
  • Assisted in inventory management by restocking shelves and conducting regular stock checks.
  • Trained new staff on store policies, procedures, and best practices for customer engagement.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
  • Implemented process improvements that streamlined checkout operations, reducing wait times for customers.
  • Strengthened brand reputation through consistent professionalism, courtesy, and positive interactions with customers.
  • Processed transactions efficiently, ensuring accuracy in pricing and inventory management.
  • Contributed to inventory control by accurately tracking stock levels and assisting with restocking efforts as needed.
  • Boosted sales through suggestive selling techniques and expert product knowledge.
  • Participated in ongoing training sessions to stay informed about new products, trends, and industry developments.
  • Delivered excellent customer service by actively listening to concerns and providing appropriate solutions.
  • Collaborated with team members to maintain a positive work environment and achieve store goals.
  • Optimized store operations by assisting with opening/closing procedures as well as daily cleaning tasks when necessary.
  • Demonstrated versatility by performing multiple roles within the store during high-traffic periods or staff shortages.
  • Developed strong relationships with regular customers through genuine interaction, remembering personal details or preferences to create a personalized shopping experience.
  • Achieved high levels of customer loyalty by addressing concerns and resolving issues promptly.
  • Increased customer satisfaction by providing exceptional service and assistance with product selection.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.

Home Health Aide

Self Employeed
07.2008 - 10.2019
  • Provided compassionate care and support to clients with daily living activities.
  • Assisted clients in medication management, ensuring adherence to schedules and safety protocols.
  • Monitored client health by recording vital signs and reporting changes to healthcare professionals.
  • Developed customized care plans in collaboration with families and healthcare teams for enhanced client well-being.
  • Advocated for client needs by identifying resources and services that promote independence and quality of life.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
  • Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
  • Developed individual care plans for clients based on specific needs.
  • Monitored changes in clients' conditions to report concerns to supervisor.
  • Transported clients for medical and personal outings.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
  • Administered medications in accordance with doctor's instructions.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Scheduled and coordinated medical appointments.

Kitchen Cook

Coronado Cafe
08.2007 - 07.2008
  • Prepared diverse menu items according to standardized recipes and presentation guidelines.
  • Maintained cleanliness and organization of kitchen workstations, ensuring compliance with health and safety standards.
  • Assisted in inventory management, monitoring ingredient levels, and minimizing waste through efficient usage.
  • Trained new kitchen staff on food preparation techniques and operational procedures to enhance team performance.
  • Implemented improvements in food preparation workflows, enhancing overall kitchen efficiency and output quality.
  • Developed seasonal menu ideas that aligned with customer preferences and local ingredient availability.
  • Monitored cooking times and temperatures to ensure optimal food quality and prevent overcooking or undercooking.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
  • Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Reduced food waste by implementing proper storage techniques and inventory management.
  • Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
  • Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
  • Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
  • Promoted excellence in food quality and presentation for kitchen staff.
  • Contributed to increased revenue by cross-training in various culinary stations, expanding overall skill set and versatility within the kitchen team.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
  • Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
  • Supported the executive chef in daily operations, working collaboratively to meet high standards for food quality and customer satisfaction.
  • Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
  • Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
  • Increased repeat business by consistently delivering exceptional culinary experiences.
  • Reduced waste by implementing effective food storage solutions.
  • Improved kitchen safety, implementing new protocols that reduced risk of accidents.
  • Enhanced customer satisfaction, delivering dishes that consistently exceeded expectations.
  • Streamlined food preparation process, minimizing wait times for customers.
  • Enhanced kitchen efficiency by streamlining prep work processes.
  • Enhanced dining experience with meticulous attention to detail in dish presentation.
  • Adapted quickly to menu changes, ensuring seamless transitions for both kitchen staff and customers.
  • Ensured all dishes were prepared to specification, maintaining highest standards of quality and presentation.
  • Collaborated with head chef to develop new menu items, keeping restaurant's offerings fresh and exciting.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Improved customer satisfaction with timely preparation of high-quality dishes.
  • Maintained inventory levels to ensure all necessary ingredients were always available.
  • Consistently met strict health and safety standards, contributing to restaurant's reputation for reliability.
  • Boosted team morale, leading by example and offering constructive feedback.
  • Reduced food preparation times without compromising quality, streamlining operations.
  • Contributed to menu planning, incorporating seasonal ingredients for fresher, more appealing dishes.
  • Fostered culture of continuous improvement, encouraging staff to share innovative ideas.
  • Supported team-oriented kitchen atmosphere, facilitating smooth service during peak hours.
  • Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Monitored food quality and presentation to maintain high standards.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Developed innovative, creative menu items and recipes.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Credit Representative

AT&T
05.1995 - 04.2007
  • Managed customer inquiries regarding credit applications and account status.
  • Analyzed creditworthiness, assessing financial history and risk factors.
  • Facilitated communication between customers and underwriting teams to expedite approvals.
  • Developed training materials for new staff on credit policies and procedures.
  • Mentored junior representatives, enhancing team performance and knowledge retention.
  • Generated detailed reports for senior management outlining key performance indicators related to receivables, collection efforts, and account status updates.
  • Collaborated with the collections team to recover outstanding balances, resulting in lower bad debt writeoffs.
  • Reduced delinquency rates through timely follow-ups on overdue accounts and implementing effective payment plan strategies.
  • Negotiated favorable terms with customers experiencing financial difficulties to ensure continued business relationships while minimizing losses.
  • Enhanced department efficiency by training new team members on company policies, procedures, and best practices in credit management.
  • Answered incoming customer calls and questions regarding invoices.
  • Maintained high levels of customer satisfaction with proactive communication, resolving disputes, and addressing inquiries.
  • Managed collection work and contacted customers to collect delinquent balances.
  • Applied problem-solving skills to resolve disputes and facilitate payments.
  • Participated in industry conferences and networking events to stay current on best practices, emerging trends, and regulatory updates impacting the credit profession.
  • Coordinated with legal counsel on complex credit issues, including contract negotiations and litigation proceedings.
  • Maintained high knowledge of current programs, offerings and products.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
  • Negotiated payment plans and loan terms with delinquent customers.
  • Investigated and resolved customer disputes related to credit decisions.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

Education

High School Diploma - Diploma

Taylorsville High School
Taylorsville, UT
06.1995

Skills

  • Product knowledge familiarity
  • Strong work ethic
  • Cleanliness and organization
  • Patience and empathy
  • Quick decision making
  • Reliability and punctuality
  • Self-motivation and initiative
  • Flexible schedule availability
  • Cash handling expertise
  • Adaptability and resilience
  • Professional appearance
  • Conflict resolution techniques
  • POS system operation
  • Basic math
  • Interpersonal relationship building
  • Emergency response preparedness
  • Fuel dispensing proficiency
  • Safety protocol
  • Customer service
  • Signage maintenance
  • Equipment troubleshooting
  • Problem-solving
  • Friendly and outgoing
  • Customer service and assistance
  • Punctual and reliable
  • Cleaning and sanitation
  • Operating cash register
  • Effective communication
  • Cash handling
  • Cash register balancing
  • Sales assistance
  • Flexible schedule
  • Fuel pumping
  • Opening and closing procedures
  • Fuel safety
  • POS systems
  • Store maintenance
  • Product merchandising
  • Maintaining clean premises
  • Gasoline sales transactions
  • Change giving
  • Snow and ice removal
  • Hospitality and accommodation
  • Fuel handling safety
  • Point-of-sale system
  • Safety awareness
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Customer communication
  • Cleaning procedures

Accomplishments

  • Achieved Result through effectively helping with Task.

Timeline

Fuel Station Attendant

Harmons
01.2021 - 11.2025

Deli Clerk

Harmons Grocery Store
09.2020 - 01.2021

Cashier

Harmons
02.2020 - 09.2022

Eshop Associate

Harmons
11.2019 - 02.2020

Home Health Aide

Self Employeed
07.2008 - 10.2019

Kitchen Cook

Coronado Cafe
08.2007 - 07.2008

Credit Representative

AT&T
05.1995 - 04.2007

High School Diploma - Diploma

Taylorsville High School

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