Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMANDA FARR

Greenville

Summary

Experienced professional in front office operations, adept at efficiently managing high-volume environments with poise. Recognized for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player dedicated to achieving results and seamlessly adapting to changing needs. Proficient in scheduling, customer service, and administrative support to ensure smooth daily operations.

Overview

8
8
years of professional experience

Work History

Deep Cleaning Specialist

Green Cleaning DFW
10.2023 - 06.2025
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Assisted management in developing new strategies for improved efficiency in overall operations.
  • Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
  • Boosted team productivity by assisting coworkers with their assigned tasks when needed.
  • Contributed to company reputation with consistently exceptional performance in all cleaning assignments.
  • Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
  • Used time management and efficient cleaning methods to meet deadlines.

Order Experience Agent & Hardware/Software Tech

Peloton
07.2021 - 08.2022
  • Execute customer calls effectively and efficiently while confidently managing a fast-paced work environment.
  • Anticipate customer needs and resolve any pending issues resulting in 100% customer satisfaction.
  • Compile customer feedback and present any recommended improvements to management.
  • Assist customers in resolving product complications, including but not limited to, usage or repair.
  • Administer assistance on over 10,000 calls within the year.
  • Document, research, and resolve customer service issues.
  • Oversee customer inquiries and grievances, including but not limited to, billing, payments, and service requests
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Increased customer satisfaction with personalized follow-up strategies.

Customer Service Representative

PCI Enterprise
02.2020 - 07.2021
  • Consistent, dependable, and accurate in carrying out my daily responsibilities such as answering phone calls, emails, and finding resolutions to customer complaints and shipment discrepancies.
  • Communicate to other departments and management to get issues resolved in a timely manner as necessary
  • Explain our product in detail and answer questions to customers over the phone.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Lead Front Desk Receptionist

Massage Envy
12.2018 - 07.2019
  • Address incoming calls including, assisting in sales and service needs, resolving customer questions, and reporting messages to office personnel.
  • Manage stock of supplies including the ordering and receiving of goods.
  • Adequately represent an orderly office through efficient organization and hygienic measures.
  • Work effectively with a diverse team to accomplish daily objectives and meet long-term goals.
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Maintained accurate records of guest information, reservations, billing details, and special requests to ensure smooth communication between departments.
  • Managed inventory of office supplies and promotional materials to maintain an organized work environment while reducing costs.
  • Maintained high standards of professional appearance by adhering to hotel grooming policies and ensuring uniform cleanliness at all times.
  • Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Receptionist

Holiday Inn Express & Suites
05.2017 - 11.2018
  • Maintain scheduled appointments by organizing materials that support one-on-one and group meetings, as well as, informing staff of incoming arrivals.
  • Assess and resolve grievances with initiative and sound judgement.
  • Deliver exceptional client services including, warmly welcoming visitors, offering immediate assistance upon arrival such as registering and assigning rooms to guests, and going above the call-of-duty to offer support for all needs.
  • Maintain office presence through diligent hygienic measures including the organization, cleaning, and overall maintained of office appearance.
  • Manage reception, which includes but is not limited to, making and confirming guest reservations, oversee check-in and check-out procedures and protocols of over 50 guests daily, and flexibly taking on various tasks required by other hotel personnel or clients.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Education

High School Diploma -

Rockwall High School
Rockwall, TX
06.2017

Skills

  • Client support
  • Analytical problem-solving
  • Effective multitasking
  • Effective conflict resolution
  • Effective task prioritization
  • Team leadership
  • Strong organizational skills
  • Proficient in Microsoft Office
  • Supplier management
  • Flexible problem solver
  • Safety awareness
  • Deep cleaning expertise

Timeline

Deep Cleaning Specialist

Green Cleaning DFW
10.2023 - 06.2025

Order Experience Agent & Hardware/Software Tech

Peloton
07.2021 - 08.2022

Customer Service Representative

PCI Enterprise
02.2020 - 07.2021

Lead Front Desk Receptionist

Massage Envy
12.2018 - 07.2019

Front Desk Receptionist

Holiday Inn Express & Suites
05.2017 - 11.2018

High School Diploma -

Rockwall High School

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