Amanda Farrar-LaDere
Seguin,TX
Summary
Adept at crafting unforgettable travel experiences, I leveraged my expertise in travel itinerary planning and exceptional client relationship building at Global Travel Planners to significantly enhance customer satisfaction. My multilingual proficiency and cultural sensitivity, coupled with a proven track record in efficiently managing complex travel arrangements, have been pivotal in securing repeat business and fostering strong client loyalty.
Overview
25
25
years of professional experience
Work History
Independent Travel Agent
Global Travel Planners
01.2024 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Collaborated with suppliers to negotiate exclusive deals, offering clients unique travel experiences at competitive prices.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
- Stayed current on industry trends and destination updates to provide accurate information to clients.
- Created detailed travel reports for clients outlining their trip itinerary, accommodations, transportation arrangements, and activities.
- Advised clients on best practices for international travel such as visa requirements passport processing procedures.
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Maintained accurate records of client bookings to ensure proper billing and commission tracking.
- Supported clients during their trips by being available 24/7 for any questions or concerns they may have encountered along the way.
- Managed customer inquiries via phone calls, emails, or walk-ins efficiently while maintaining professionalism throughout each interaction.
- Implemented effective time management strategies to balance multiple projects simultaneously while meeting deadlines consistently.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Manager on Duty
County Line Self Storage
01.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Led successful cross-functional projects to drive business growth and improve operational efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.```
Licensed Manicurist
County Line Beauty Salon
12.2001 - 01.2023
- Adhered to state licensing regulations while performing all tasks associated with being a Licensed Manicurist.
- Maintained a clean and hygienic work environment, ensuring the safety of clients and staff.
- Increased salon revenue by upselling additional nail care products and treatments.
- Improved customer retention through personalized consultations and tailored treatment plans.
- Expanded clientele base through referrals, marketing efforts, and consistent quality of service.
- Instituted measures that reduced instances of no-shows or cancellations by confirming appointments via phone calls or text messages 24 hours before scheduled time slots.
- Enhanced client satisfaction by providing exceptional manicure and pedicure services.
- Continuously updated skillset by attending industry workshops, trade shows, and staying informed on current trends.
- Utilized industry-standard sterilization techniques for all tools, ensuring client safety and compliance with health regulations.
- Developed lasting relationships with clients by offering attentive service and genuine conversation.
- Contributed to a positive salon atmosphere by maintaining a professional demeanor while engaging with clients and coworkers.
- Streamlined inventory management process for nail care products to reduce wastage and optimize efficiency.
- Enhanced the salon''s reputation by consistently delivering on-time and top-notch nail services.
- Educated clients on proper nail care techniques to promote healthy nails between appointments.
- Invested in high-quality tools and sanitizing equipment which led to increased client confidence in salon hygiene standards.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Cleaned and sanitized tools and equipment before each client.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Grew repeat client base through effective marketing and customer service.
Manager in Charge
County Line Beauty Salon
12.1999 - 01.2023
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Provided strong leadership to enhance team productivity and morale.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Barber Manicurist - Manicurist/Pedicurist
Hair Expressions Barber School
Corpus Christi, TX01-2002
High School Diploma -
CLI
New Braunfels, TX05-1999
Skills
- Airline Reservation Systems
- Time management mastery
- Cultural Sensitivity
- Multilingual Proficiency
- Travel itinerary planning
- Travel insurance understanding
- In-depth travel research
- Special Needs Accommodations
- Adventure travel planning
- Client Relationship Building
- Travel research
- Hotel Accommodations
- Itineraries
- Client Relations
- Travel Arrangements
- Credit card payments
- Customer Service
- Hotel reservations
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Organizational Skills
- Reservations Booking
- International and Domestic Travel
Timeline
Independent Travel Agent
Global Travel Planners
01.2024 - Current
Manager on Duty
County Line Self Storage
01.2019 - Current
Licensed Manicurist
County Line Beauty Salon
12.2001 - 01.2023
Manager in Charge
County Line Beauty Salon
12.1999 - 01.2023
Barber Manicurist - Manicurist/Pedicurist
Hair Expressions Barber School
High School Diploma -
CLI
Similar Profiles
Sonia Gumbs RichardsSonia Gumbs Richards
Senior Travel Consultant at Wise Travel Dba Travel PlannersSenior Travel Consultant at Wise Travel Dba Travel Planners
Patrick A Williams-ThielePatrick A Williams-Thiele
Education Content Developer at Travel Planners InternationalEducation Content Developer at Travel Planners International
Wendy SigginsWendy Siggins
Travel Agent / Corporate Event Planner at Travel Planners IncTravel Agent / Corporate Event Planner at Travel Planners Inc