Amanda Farrell
Summary
Results-driven professional with 20 years in retail, warehouse logistics, and fleet management. Expertise in optimizing interdepartmental processes to elevate client satisfaction and operational efficiency. Streamlined workflows to enhance productivity and promote team collaboration while ensuring safety and quality standards.
Overview
4
4
years of professional experience
Work History
Warehouse/logistics Coordinator
Kahn Mechanical
12.2024 - Current
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Redesigned warehouse layout for improved flow of goods, contributing to enhanced operational efficiency.
- Tracked orders and updated customers on status and potential delays, enhancing communication and customer satisfaction.
- Resolved client concerns by collaborating with sales and customer service teams to expedite orders.
- Developed relationships with key vendors, securing favorable pricing and terms to support cost-effective procurement.
- Managed cross-functional teams for efficient project execution and timely completion.
- Enhanced team communication with weekly meetings to discuss logistics challenges and solutions.
- Creating estimates for customer service work, upon approvals, ordering parts
Service Logistics Coordinator/Dispatcher Coordinator
Kahn Mechanical
11.2023 - 12.2024
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Coordinated communication between sales and customer service teams, resolving client issues and expediting order processing.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Resolved conflicts with customers, drivers, and personnel to foster professional relationships and mutual respect.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Organized back-office support for field operations, contributing to smoother project execution.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Maintained detailed records of dispatched calls, resource allocation, and incident outcomes for reporting purposes.
- Built positive rapport with staff and vendors, enhancing operational efficiency.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
Parts Sales Specialist
Atosa USA
06.2022 - 11.2023
- Identified specific replacement parts to meet customer needs, confidently making accurate suggestions to enhance satisfaction.
- Identified and suggested alternative parts while instructing customers on part modification and repair techniques.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Conducted thorough research to accurately answer technical inquiries from customers and colleagues alike.
- Facilitated credit card transactions, ensuring a seamless purchasing experience for customers.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
Education
No Degree - Small Business Management/entrepreneurship Certs
Gwinnett Technical College
Lawrenceville, GA06-2008
Associate of Arts - Culinary Arts
Le Cordon Bleu
Lawrenceville GA01-2004
Skills
- Logistics analysis and transportation planning
- Inventory management
- Order fulfillment
- Dispatch operations
- Fleet management
- Invoicing and shipping documentation
- Scheduling coordination
- Material handling
- Safety compliance
- Vendor negotiation
- Analytical thinking
- Problem-solving and decision-making
- Customer service and client relations
USMC Veteran 2000-2008
First female collateral duty inspector for maintenance on CH-46E aircraft.
Oversaw night crew and all phase(preventative) maintenance.
Honorable discharge
Timeline
Warehouse/logistics Coordinator
Kahn Mechanical
12.2024 - Current
Service Logistics Coordinator/Dispatcher Coordinator
Kahn Mechanical
11.2023 - 12.2024
Parts Sales Specialist
Atosa USA
06.2022 - 11.2023
No Degree - Small Business Management/entrepreneurship Certs
Gwinnett Technical College
Associate of Arts - Culinary Arts
Le Cordon Bleu