Amanda Farren
Southbury
Summary
Detail-oriented professional with over 10 years of experience in education, client relationship management, and administrative operations. Expertise in guiding individuals through complex multi-step processes, ensuring meticulous document collection and review, and maintaining accurate records while delivering exceptional customer service. Proven ability to communicate effectively, solve problems efficiently, and organize tasks in fast-paced environments. Technologically adept with proficiency in Microsoft Office, Asana, Quicken, and various workflow platforms.
Overview
9
9
years of professional experience
Work History
Relationship Manager
Aquilance, LLC
06.2018 - Current
- Nurtured client relationships and ensured satisfaction, driving account growth by understanding business needs and managing expectations, resulting in increased client retention.
- Maintained detailed and confidential records, financial plans, and communications for high net worth individuals, ensuring accuracy and compliance with accounting standards, improving team efficiency.
- Managed deadlines, onboarding processes, and client expectations, supporting employee training and development to foster team success, enhancing overall productivity.
Adjunct Professor of Psychology
Post University
08.2017 - 06.2021
- Designed and delivered engaging undergraduate Psychology courses, improving student engagement through lectures, discussions, and projects, increasing participation.
- Collaborated with faculty and administration to maintain academic quality, ensuring adherence to academic policies, procedures, privacy regulations, and accreditation standards, reducing compliance issues.
- Provided academic guidance and mentorship, enhancing overall academic performance and supporting student success, resulting in an improvement in student grades.
Elementary Teacher 1:1
Free Booth School
08.2016 - 05.2018
- Provided individualized academic and behavioral support to a student with unique learning needs, improving engagement by aligning with the Individualized Education Program.
- Collaborated with classroom teachers, special education staff, therapists, and support staff, enhancing overall academic performance and ensuring adherence to educational standards.
- Managed and de-escalated challenging behaviors using positive intervention strategies, reducing incidents and maintaining a professional and confidential environment.
Education
Master - Elementary Education
Chestnut Hill College
Bachelor of Arts - Human Development
Eckerd College
Skills
- Client engagement
- Customer service support
- Clear interpersonal communication
- Cross-team communication
- Effective problem resolution
- Proficient in Microsoft Office
- Information tracking systems
- Sensitive data protection
- Cultivating strong partnerships
Timeline
Relationship Manager
Aquilance, LLC
06.2018 - Current
Adjunct Professor of Psychology
Post University
08.2017 - 06.2021
Elementary Teacher 1:1
Free Booth School
08.2016 - 05.2018
Master - Elementary Education
Chestnut Hill College
Bachelor of Arts - Human Development
Eckerd College