Amanda Favella
Ontario,CA
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Offering strong decision making skills to manage multiple, concurrent tasks successfully. Self-motivated work ethic to preform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
The Sacco Group, LLC
11.2018 - Current
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted development and implementation of new administrative procedures.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
High School Diploma -
Arroyo High School
06.2017
Skills
- Reading Comprehension
- Multitasking and Time Management
- Training and coaching
- Clear Communication and dedicated team player
- Mail handling
- Customer Service and relations
- Data Entry and organization
- Recordkeeping
- Document and File Management
- Customer relations and communications
- Organizing and Categorizing Data
- Microsoft Excel, Word, Powerpoint, Outlook
Accomplishments
Proven ability to thrive outside of comfort zones evidenced by successful progression from an entry level roll to a managerial position. Embraced challenges and perused growth opportunities, continuously expanding skillset and adapting to new responsibilities. Demonstrated reliance and agility in navigating unfamiliar situations, contributing to personal and professional development. While cultivating a high preforming team and facilitating the growth and development of three employees under my management.
Timeline
Administrative Assistant
The Sacco Group, LLC
11.2018 - Current
High School Diploma -
Arroyo High School