Amanda Fazzini
Playa Del Rey,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Binance.US
12.2021 - 09.2023
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Assisted customers in navigating online resources effectively, increasing their self-sufficiency when dealing with future inquiries.
- Collaborated with team members to ensure consistent quality in customer interactions.
- Maintained up-to-date knowledge of company policies, procedures, and promotions to provide accurate information to customers.
- Assisted in the development of training materials to improve overall team performance in handling customer inquiries.
Personal Concierge
Waldorf Astoria Beverly Hills
04.2017 - 12.2021
- Optimized time management skills by multitasking effectively across various responsibilities while maintaining attention to detail.
- Escorted guests to assigned rooms and transported luggage.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
- Served as a reliable point of contact for clients' family members, friends, or colleagues, ensuring efficient communication and coordination between parties.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Trade Specialist
Restoration Hardware
12.2013 - 02.2017
- Assist and provide comprehensive support to Director of Trade
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Concierge/ Front Office
The Mosaic Hotel
07.2009 - 10.2013
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Internship - Marketing/Advertising
REUSE Jeans, Co
03.2012 - 05.2012
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
Front desk agent
Hollywood Roosevelt Hotel
03.2008 - 07.2009
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front desk agent
Hyatt Regency Hotel
09.2006 - 09.2007
Education
Biochemistry - Microbiology
West Los Angeles College
Culver City, CA05-2027
Skills
- Trade finance proficiency
- Freight forwarding experience
- Data-driven decision making
- Customer service
- Multitasking
- Organizational skills
- Microsoft office
- Coaching and mentoring
- Cash handling and management
- Inventory management
Timeline
Customer Support Specialist
Binance.US
12.2021 - 09.2023
Personal Concierge
Waldorf Astoria Beverly Hills
04.2017 - 12.2021
Trade Specialist
Restoration Hardware
12.2013 - 02.2017
Internship - Marketing/Advertising
REUSE Jeans, Co
03.2012 - 05.2012
Concierge/ Front Office
The Mosaic Hotel
07.2009 - 10.2013
Front desk agent
Hollywood Roosevelt Hotel
03.2008 - 07.2009
Front desk agent
Hyatt Regency Hotel
09.2006 - 09.2007
Biochemistry - Microbiology
West Los Angeles College
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