Amanda Fedl
Columbia
Summary
Dynamic customer service professional with 14 years of experience, including 5 years in the tech industry, complemented by entrepreneurial expertise as the owner of Dreamer's Design LLC. Committed to delivering exceptional service and fostering positive client relationships while seeking a stable position for dedicated contributions without the demands of business ownership. Eager to embrace new opportunities and make a meaningful impact in a collaborative environment, driven by a belief in purposeful paths and the potential for growth in every change.
Overview
5
5
years of professional experience
Work History
Owner
Dreamer's Design LLC
04.2024 - Current
- Developed innovative design concepts to meet client specifications and enhance brand identity.
- Managed project timelines and budgets, ensuring timely delivery of high-quality design solutions.
- Collaborated with clients to gather requirements and provide tailored design recommendations.
- Oversaw all aspects of business operations, from marketing strategies to financial management.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and executed targeted social media campaigns to enhance brand visibility and engagement.
- Analyzed social media metrics to refine strategies and improve audience reach and interaction.
Senior Social Media Specialist
TitleTap
11.2020 - 06.2025
- Maintained a strong knowledge base of current best practices related to SEO and SEM.
- Actively participated in weekly team meetings to discuss progress and brainstorm new ideas.
- Created and managed content calendar for 60+ customers.
- Solely managed social media posting for 60+ customers
Senior Client Support Specialist
TitleTap
09.2020 - 06.2025
- Developed relationships with key contacts at various companies within the client base.
- Mentored and trained new staff members on proper procedures for handling customer inquiries.
- Developed expertise in customer service procedures, including logging tickets and responding to inquiries in a timely manner.
- Investigated issues reported by users in order to find the root cause of problems quickly.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Provided personalized support to top-tier clients, ensuring their loyalty and satisfaction with services provided.
- Managed VIP guest requests efficiently, adapting quickly to changing needs and preferences.
- Coordinated personalized guest experiences, ensuring high levels of satisfaction and attention to detail.
Education
Certification - Paralegal
Boston University
Boston, MA02.2018
Skills
- Social Media Content Creation
- Data Evaluation
- Customer Service and Assistance
- Inputting Claims
- Process Optimization
- Customer relations
- Relationship building
- Verbal and written communication
- Customer service
- Problem-solving
Timeline
Owner
Dreamer's Design LLC
04.2024 - Current
Senior Social Media Specialist
TitleTap
11.2020 - 06.2025
Senior Client Support Specialist
TitleTap
09.2020 - 06.2025
Certification - Paralegal
Boston University
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