Amanda Fenlon
Williamsburg
Summary
I'm motivated and have a natural passion and love for customer service and sales. I am confident in my conversational skills in person and over the phone. I am a team player with excellent organizational skills. I will be highly effective at prioritizing tasks and meeting deadlines too.
Overview
18
18
years of professional experience
Work History
Master Stylist
Elk Rapids Beautique
05.2022 - 12.2024
- Enhanced customer loyalty through exceptional service delivery and relationship-building initiatives.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Colored and treated hair using modern technology.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Shampooed, cut, and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
Master Stylist
Studio 415
06.2014 - 03.2020
- Led team in providing personalized styling consultations to enhance client satisfaction.
- Developed innovative hair designs using advanced cutting and coloring techniques.
- Mentored junior stylists, fostering skill development and promoting best practices.
- Conducted training sessions on new product lines and styling techniques for staff education.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
Salon Manager/Master Stylist
Pavlova
06.2007 - 09.2014
- Assisted in daily salon operations to ensure efficient service delivery.
- Learned and implemented safety protocols in salon environment.
- Provided support during client consultations for service recommendations.
- Maintained cleanliness and organization of salon tools and workspaces.
- Supported inventory management by tracking supplies and product availability.
- Greeted clients warmly, enhancing overall customer experience.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Education
State of Michigan Hairstylist Certification - Cosmetology
Traverse City Beauty Academy
Traverse City, MI05-2006
Associate of Applied Science - Dental Hygiene
Northwestern Michigan College
Traverse City, MI03-1999
Skills
- Excellent customer service
- Reliable and punctual
- Organizational proficiency
- Advanced haircutting techniques
- Motivated self-starter
- Masterful blowouts
- Team leadership
- Strong leader
- Customer consultation
- Outstanding client retention
Timeline
Master Stylist
Elk Rapids Beautique
05.2022 - 12.2024
Master Stylist
Studio 415
06.2014 - 03.2020
Salon Manager/Master Stylist
Pavlova
06.2007 - 09.2014
State of Michigan Hairstylist Certification - Cosmetology
Traverse City Beauty Academy
Associate of Applied Science - Dental Hygiene
Northwestern Michigan College