Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Ferguson

Rochester,NY

Summary

Dynamic and personable server with a proven track record at Riki’s Family Restaurant, excelling in customer satisfaction and upselling techniques. Recognized for exceptional time management and attention to detail, consistently enhancing guest experiences while efficiently managing multiple tables. A fast learner committed to delivering high-quality service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Server

Johnny D’s Family Restaurant
11.2022 - Current
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Coordinated food and beverage orders efficiently between kitchen and front-of-house staff.
  • Managed cash register operations, processing payments accurately and promptly.
  • Upsold menu items, contributing to increased sales through effective communication with patrons.

Landscaper

Ferguson Property Maintenance
04.2020 - Current
  • Operated landscaping tools and equipment to maintain property aesthetics.
  • Assisted in planting, pruning, and watering plants to enhance landscape quality.
  • Collaborated with team members to execute design plans for residential properties.
  • Implemented safety protocols while performing outdoor tasks in various weather conditions.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

Server

Riki’s Family Restaurant
03.2023 - 09.2025
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
  • Greeted guests warmly, taking orders and providing menu recommendations to enhance satisfaction.
  • Supported team members during peak hours by efficiently managing multiple tables and requests.
  • Adapted quickly to diverse customer needs, ensuring prompt service and addressing concerns effectively.
  • Utilized point-of-sale systems for processing transactions accurately and efficiently during busy shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Banquet Server

Harro East Ballroom
05.2021 - 08.2022
  • Set up and dismantled banquet spaces to ensure efficient event flow.
  • Delivered exceptional customer service to enhance guest experience during events.
  • Assisted in food and beverage service, adhering to safety and hygiene standards.
  • Collaborated with team members to coordinate event logistics and timelines.
  • Adapted quickly to changing event requirements and guest needs during high-pressure situations.
  • Maintained cleanliness and organization of service areas throughout events.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Arranged linens and table settings according to seating plan and event theme.
  • Answered guest questions about event plans and food service choices.

Hostess

Salenas Mexican Restaurant
12.2015 - 09.2021
  • Greeted and seated guests, ensuring prompt service and positive first impressions.
  • Managed reservation system to optimize seating arrangements during peak hours.
  • Coordinated with kitchen staff to accommodate special requests and dietary restrictions.
  • Assisted in training new hosts on customer service protocols and operational procedures.
  • Maintained cleanliness and organization of waiting area for enhanced guest experience.
  • Collaborated with management to streamline front-of-house operations for improved efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Education

High School Diploma -

Greece Olympia High School
Greece Ny
06.2008

Skills

    Time management

    Respectful

    Responsible

    Personalable

    Attention to detail

    Fast learner

    Money management

    Multitasking

Timeline

Server

Riki’s Family Restaurant
03.2023 - 09.2025

Server

Johnny D’s Family Restaurant
11.2022 - Current

Banquet Server

Harro East Ballroom
05.2021 - 08.2022

Landscaper

Ferguson Property Maintenance
04.2020 - Current

Hostess

Salenas Mexican Restaurant
12.2015 - 09.2021

High School Diploma -

Greece Olympia High School

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