Amanda Ferkel
Medford
Summary
Hello, my name is Amanda Ferkel and I have a solid 9+ years of experience in the retail and hospitality sectors, excelling in sales support, inventory management, and delivering excellent customer service. I demonstrate a strong ability to lead teams and foster a positive work environment. Recognized for a rapid learning ability and exceptional skills in interacting with a diverse range of clientele. I am Committed to continuous improvement and eager to leverage new skills for enhancing business operations and customer loyalty.
Overview
6
6
years of professional experience
Work History
Store Manager
503 Staffing
03.2021 - 02.2024
- Managed daily tasks including: inventory of product, daily audits, clerical tasks, payroll preparation, delegation to staff, invoices, and product receiving/editing in METRC
- Ability to connect with customers and create a positive and educational shopping experience
- And ensure their return and loyalty with excellent customer service and product knowledge
- Ensured compliance with all state and local laws regarding the sale and distribution of cannabis products
- Conducted performance evaluations for store employees and provided constructive feedback
- Collaborated with team to develop and execute effective promotions and discounts to drive customer engagement and increase sales
- Managed customer complaints and resolved issues in a timely and satisfactory manner, ensuring customer satisfaction and loyalty.
Front Desk Agent
Marriott Inc
10.2017 - 06.2021
- Greeted, registered, and assigned rooms to guests
- Ensured correct charges posted to guests' folios
- Prepared and distributed check-out invoices for each guest leaving the next day
- Maintained Marriott standards by providing a friendly, welcoming atmosphere for guests and ensuring their satisfaction throughout their stay
- Assisted guests with any special requests or needs, such as arranging transportation, recommending local attractions, or providing information about hotel amenities and services
- Collaborated with housekeeping staff to ensure cleanliness and availability of rooms for incoming guests
- Effectively handled and resolved guest complaints or issues, ensuring a positive resolution and a high level of customer satisfaction.
Education
Westmont High School
De Anza College
Cupertino, CA01.2016
Skills
- Management Supervisor
- Customer Service Sales
- Organizational Skills POS
- Cash Handling
- Front Desk Guest Service
- Sales Support
- Ability to Interact Well with All Types of People Learn Quickly
- Handle Tasks with Efficiency and Accuracy Cooperative with and Respectful of Supervisors and Management
References
- Chelsea Barber, Chelseaartt@gmail.com, 4085088303
- William Morton, Paulmorton.lamota@gmail.com, +1 (541) 415-2482
- Katie Lira, Lirakat91@gmail.com, 936 446 8135
- Erin Cheney, Erin.cheney@gaylordhotels.com.com, +1 (720) 412-9483
Timeline
Store Manager
503 Staffing
03.2021 - 02.2024
Front Desk Agent
Marriott Inc
10.2017 - 06.2021
Westmont High School
De Anza College