Amanda Fernandes

• Maintained friendly and professional customer interactions.
• Engage with the community to understand their needs better
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Created and gave powerpoint presentations on our services
• Consulted customers to boost product sales and services.
• Procure bids for service needs on properties
• Handle service needs for properties
• Ensure all invoicing correctly goes to accounting
• Procure meetings with potential clients
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Handled all accounting for the properties I managed, including getting bids for service needs and paying vendors.
• Handled owner proceeds for properties I managed.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Helped teach agents the new computer programs for sales/purchasing
• Executed record filing system to improve document organization and management.
• Assisted development and implementation of new administrative procedures.
• Overlooked agent paperwork before it went to office manager to ensure it was all present, in order, and filed correctly.

*Organize and pull Facebook and Instagram ads from business manager and assign to my team for engagement.

*Process commerce orders from Facebook into BARK admin and assign boxes to send to those customers.

*Maintain multiple social media platforms

*Promoted business retention and growth by providing services to hundreds of customers per day, managing their needs and assisting with technical issues.

*Resolve complaints and issues involving customers

*Offer employees and customers courteous and professional support

*Supervise a small team of employees

*De-escalate situations that may arise with customers

*Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.

*Approached browsing customers to initiate conversations to determine buying preferences

*Offered each customer top-notch, professional service and polite suppose to boost sales and customer satisfaction

*Helped customers complete purchases and locate items

*Received incoming calls and messages and addressed and triaged phone requests

*Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention

*Maintained daily bookkeeping report

*Performed general office duties, including answering multi-line phones, routing calls, scheduling service, and greeting visitors

*Monitored service technicians work calendars and scheduled appointments