Amanda Fernandez
Miami,Florida
Summary
Hardworking Clinic Assistant with proven skills in patient relations, administrative assistance and procedure support. Enhances clinic practice with expert handling of wide-ranging daily needs. Dependable in completing skilled work and going beyond basics to improve daily operations.
Overview
15
15
years of professional experience
Work History
Sr. Clinic Assistant
University of Miami Health System
Miami, FL
11.2019 - Current
- Helped with administrative clinic work such as making appointments, answering telephone calls and greeting patients.
- Restocked supplies in examination rooms and team stations to support clinic operations.
- Verified patient billing information, processed patient accounts and maintained records and documentation.
- Recorded patient medical histories, updated charts and obtained insurance approvals as appropriate.
- Collected information to aid physicians in treating patients' needs.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Assisted back-office patient processes to reduce office wait times.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Positioned patients properly during examination or treatment for comfort and safety.
- Prepared treatment rooms for patient examinations.
- Supported administrative staff by processing payments.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead Patient Access Representative
University of Miami Health System
Miami, FL
04.2013 - 11.2019
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Optimized provider time and treatment room utilization with appropriate appointment scheduling.
- Applied HIPAA privacy and security regulations while handling patient information.
- Explained various admission forms and policies, acquiring signatures for consent.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Verified patients' insurance and payment methods during admissions or check-in processes.
Service Representative
Leon Medical Centers
Miami, FL
03.2009 - 04.2013
- Responded to customer complaints with professionalism and offered suitable solutions or requested assistance of supervisor.
- Resolved customer complaints via phone, email or social media.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Provided top quality control and eliminated downtime to maximize revenue.
- Contacted customers about potential service upgrades, new [Type] services and account changes.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Arts - Psychology
University of Miami
Miami, FL07-2024
Associate of Arts - Health Service Administration
Kaiser University
Miami, FL03-2012
Skills
- Patient Lifting
- Patient Examination
- Waste collection
- Data Coding
- Insurance Verification
- Medical Records Management
Languages
English
Professional
Spanish
Professional
Timeline
Sr. Clinic Assistant
University of Miami Health System
11.2019 - Current
Lead Patient Access Representative
University of Miami Health System
04.2013 - 11.2019
Service Representative
Leon Medical Centers
03.2009 - 04.2013
Bachelor of Arts - Psychology
University of Miami
Associate of Arts - Health Service Administration
Kaiser University