Amanda Ferranti
Callahan,FL
Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Baptist Health
10.2022 - Current
- Contact patients who owe a balance and collect their balance
- Update demographic information
- Send statements out
- Collect payments
- Research patient information
- Verify patient insurance information and add insurance to patient accounts
- Balancing patient accounts
- Keeping record of patient balance
- Running reports
- Reviewing vendor accounts and reconciling balances on accounts
Office Specialist
Baptist Health
10.2021 - 10.2022
- Check-in and check-out patients
- Verify and maintain patient information
- Maintain provider schedules
- Answer multi-line phone system
- Collecting copays
- Running reports
- Also collecting patient documentation and scanning into patient charts
- Emails, faxes, etc
Administrative Assistant
Edward Tribuzio
10.2017 - 09.2021
- Maintain medical records
- Claim processing/ reviewing
- Referrals
- Review eligibility
- Recognizing claim issues and problems
- Maintain claim data
- Make medical records available when needed
- Complete and organize health records
- Excellent organizational skills, answer phones, verify insurance information, file charts, billing, medical coding, insurance claims, authorizations, many years of customer service, review claims, etc
Customer Service Representative (CSR)
UF Health North- Neuroscience Institute
04.2017 - 10.2017
- Maintain medical records
- Claim processing/ reviewing
- Referrals
- Review eligibility
- Recognizing claim issues and problems
- Maintain claim data
- Make medical records available when needed
- Complete and organize health records
- Checking patients in and out, collecting payments, verifying insurance, calling to confirm upcoming appointments, faxing, answering calls, prepping charts, review claims, etc
Administrative Assistant
Nassau Open MRI
06.2016 - 04.2017
- Maintain medical records
- Make medical records available when needed
- Complete and organize health records
- Customer service, checking patients in and out, calling and verifying insurance, answering phones, faxing and receiving medical orders, fluent in medical terminology, medical coding, obtaining authorizations, etc
Head Sales Associate
Apricot Lane
08.2009 - 01.2010
- Customer service skills, multitasking, cash handling, inventory, and audits
Jewelry Lead
Kmart
02.2008 - 03.2009
- Preparing weekly ad, inventory, responsible for jewelry audit, cash handling, and customer service skills
Barista/Cashier
Starbucks
09.2007 - 04.2008
- Cash handling, custodial duties, and restock shelves
Front Desk Clerk
Elizabeth Pointe Lodge
06.2007 - 09.2007
- Housekeeping, gave guided tours, handling money, and input reservations
Cashier
Publix
06.2005 - 06.2007
- Custodial duties, inventory, cashiering and customer service
Sales Associate
Athletic Attic
09.2005 - 12.2005
- Cash handling, custodial duties, mark down merchandise, and customer service
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach05-2007
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Issue resolution
- Quality assurance controls
- Call monitoring
Certification
Drug Abuse Resistance Education Award-2004
National Honor Society-2006
Timeline
Quality Assurance Analyst
Baptist Health
10.2022 - Current
Office Specialist
Baptist Health
10.2021 - 10.2022
Administrative Assistant
Edward Tribuzio
10.2017 - 09.2021
Customer Service Representative (CSR)
UF Health North- Neuroscience Institute
04.2017 - 10.2017
Administrative Assistant
Nassau Open MRI
06.2016 - 04.2017
Head Sales Associate
Apricot Lane
08.2009 - 01.2010
Jewelry Lead
Kmart
02.2008 - 03.2009
Barista/Cashier
Starbucks
09.2007 - 04.2008
Front Desk Clerk
Elizabeth Pointe Lodge
06.2007 - 09.2007
Sales Associate
Athletic Attic
09.2005 - 12.2005
Cashier
Publix
06.2005 - 06.2007
High School Diploma -
Fernandina Beach High School