Amanda Ferreira
Framingham
Summary
- Very talented on problem solving, work under pressure, focus and driven by results.
- Excellent team worker, easily adaptable to changes and integration to new environments and teams.
- International experience as student in Brazil (12 years), in Mexico (5 years) and in USA (2019 - 2025).
- Ability to breakdown cross-cultural communication barriers. Fluent in Portuguese, Spanish and English.
Overview
5
5
years of professional experience
6
6
Certification
Work History
Area Manager
Amazon Robotics
10.2025 - Current
- Led cross-functional teams to optimize operational workflows and improve efficiency across multiple facilities.
- Developed and implemented standard operating procedures to enhance safety and productivity in automated environments.
- Monitored performance metrics, identifying trends to drive continuous improvement initiatives within the region.
- Mentored team leaders on best practices for managing robotics systems, fostering a culture of collaboration and innovation.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Operations Manager
Stratus Building Solutions
02.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Build relationships with both Stratus clientele and Stratus franchisees.
Server
Fogo de Chao
03.2022 - 11.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Administrative Assistant
Lecom
10.2022 - 02.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents.
- Maintained office supplies inventory and placed orders as needed.
Administrative Assistant / Assistant General Manager
Gaucho
10.2020 - 03.2022
- Processed invoices for payment using accounting software.
- Entered data into spreadsheets and prepared expense reports.
- Developed project plans and coordinated project materials.
- Improved office efficiency by developing administrative processes.
Education
Bachelor of Science - Business Management
Wayne State University
Detroit, MI05.2025
Associate of Science - Business Administration
Oakland Community College
Bloomfield Hills, MI05.2023
Skills
- Customer Service
- Data Evaluation
- Client Communication
- Business Development
- Strong computer skills
- Leadership and Decision Making
- Performance management
- Operations
Certification
- HubSpot Inbound Marketing Certification, Issued September 2024
- HubSpot Inbound Sales Certification, Issued September 2024
- Certified Project Management Associate – Great Learning, Issued Jun 2025
- Sales CRM Expert – OnePageCRM, Issued Oct 2024
- The science of Well - Being, Yale University, Issued Jul 2025
Languages
Spanish: Native/Bilingual
English: Native/Bilingual
Portuguese: Native/Bilingual
Timeline
Area Manager
Amazon Robotics
10.2025 - Current
Operations Manager
Stratus Building Solutions
02.2023 - Current
Administrative Assistant
Lecom
10.2022 - 02.2023
Server
Fogo de Chao
03.2022 - 11.2024
Administrative Assistant / Assistant General Manager
Gaucho
10.2020 - 03.2022
Associate of Science - Business Administration
Oakland Community College
Bachelor of Science - Business Management
Wayne State University